SUMMARY
The issue of the calendar applet not opening on the bank's homepage in Internet Explorer (IE) was resolved by identifying Ad-Watch as the culprit. Initially, the user attempted to disable the pop-up blocker and Active-X settings without success. After realizing that Ad-Watch was interfering, the user confirmed that disabling it allowed the applet to function properly. This highlights the importance of checking third-party software when troubleshooting browser-related issues.
PREREQUISITES
- Understanding of Internet Explorer settings and configurations
- Familiarity with Active-X controls
- Knowledge of pop-up blockers and their functionality
- Basic troubleshooting skills for software conflicts
NEXT STEPS
- Research how to configure Active-X settings in Internet Explorer
- Learn about managing pop-up blockers in various browsers
- Investigate the impact of security software like Ad-Watch on browser functionality
- Explore alternative browsers and their compatibility with web applications
USEFUL FOR
This discussion is beneficial for users experiencing issues with web applets in Internet Explorer, IT support personnel, and anyone troubleshooting browser conflicts caused by security software.