LITERATURE PRIZE [AUSTRALIA, EL SALVADOR, UK] — Thea Blackler, Rafael Gomez, Vesna Popovic and M. Helen Thompson, for documenting that most people who use complicated products do not read the instruction manual.
REFERENCE: "Life Is Too Short to RTFM: How Users Relate to Documentation and Excess Features in Consumer Products," Alethea L. Blackler, Rafael Gomez, Vesna Popovic and M. Helen Thompson, Interacting With Computers, vol. 28, no. 1, 2014, pp. 27-46.