Phone Not Working Inside House: DSL Still Functional?

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SUMMARY

The discussion centers on a user experiencing a non-functional phone inside their house while their DSL service remains operational. The user confirmed that the phone works when connected outside at the box but fails to function in any of the two internal jacks, resulting in no dial tone and a busy signal for incoming calls. A potential solution mentioned involves checking for shorts in the internal wiring, as the issue resolved itself after two days without intervention from DSL tech support, which had offered to charge for a service visit.

PREREQUISITES
  • Basic understanding of DSL technology and phone line functionality
  • Familiarity with troubleshooting phone wiring issues
  • Knowledge of how to test phone connections at the service box
  • Experience with contacting and interacting with tech support services
NEXT STEPS
  • Investigate common issues with internal phone wiring and potential shorts
  • Learn about DSL signal troubleshooting techniques
  • Research how to properly test phone jacks and connections
  • Explore the process for escalating issues with DSL tech support
USEFUL FOR

This discussion is beneficial for homeowners experiencing similar phone line issues, DIY troubleshooters, and individuals seeking to understand the interaction between DSL services and traditional phone systems.

begreen
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Phone No Dial Tone DSL Works?

Hi I am new to the forum and found you by googling my problem and found someone named Ray on the forum who had something similar happen a few years ago but not the same. Here is the issue:

Phone works outside the house plugged into the box.
Phone doesn't work in any of the two jacks in the house. When I uplug DSL and hook phone up in that jack doesn't work. I can't call out just hear open line no dial tone. When someone calls me they get busy signal, (a friend tried after I asked them (via email) to call me) I only have one dsl hooked to computer and one phone in the house, nothing else. The Phone is not defective, it works at the box outside on the side of the house.
Any ideas?
 
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Does your DSL work? Did you check the other similar threads at the bottom of this page?

The last time that happened when I called DSL tech support, they cleared it by sending a signal down the line.
 


Yes, my DSL works just fine, I have been online all day. It is just the phone that does not. When someone calls me they get busy signal. I just hear dead air when i try to call out. Phone works great at the box outside the house, but I'd like to be able to use it indoors, since it is pretty cold out there this time of year.
 
Last edited:


begreen said:
Yes, my DSL works just fine, I have been online all day. It is just the phone that does not. When someone calls me they get busy signal. I just hear dead air when i try to call out. Phone works great at the box outside the house, but I'd like to be able to use it indoors, since it is pretty cold out there this time of year.
What did your DSL tech support people say?

Did you unplug EVERYTHING, icluding the DSL and then have someone call? If you did, sounds like a possible short in your inside wiring.
 


I forgot to close this thread. The phone began working of it's own accord two days after, with no help from DSL people. They wanted to charge about 100.00 to come out and look at it. Glad I waited. The DSL never went down throughout the whole bizarre incident.
 

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