Phone has no dial tone DSL WORKS OK?

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A user reported having no dial tone on their home phone while their DSL service remained functional. They checked connections at the outside box, confirming no dial tone there either. After contacting the local phone company, they were informed it would take two weeks for a technician to investigate. Various suggestions were made, including testing different phones and cords, as well as checking for potential wiring issues. It was noted that DSL can work on a single wire, while traditional phone service requires two wires. Some users shared similar experiences, indicating that the issue often stemmed from faulty wiring or equipment, such as bad phone jacks or splitters. Ultimately, one user resolved their problem by replacing a defective telephone plug, while another found a broken wire in the local junction box. The discussion highlighted the complexities of DSL and phone line configurations, emphasizing that while DSL might function, voice services could still fail due to wiring issues.
  • #51


I rewired and discovered the prob. The phone line was completely shorted (both wires firmly in contact with each other), so I have no idea why the DSL was still working.
Anyway, prob. solved.
 
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  • #52


the DSL is a aproz 2Mhz RF signal, that rides along your copper pair from the mux in the exchange, when you install the DSL you install a small filter before the phone lines to filter out the RF,

They are basically on 2 separate system, until your copper pair, that copper pair carries your 2 way audio, your ring volts, and now your DSL RF signal.

I expect your DSL filter may have been faulty, and shorting to internal phone pair, AFTER pulling off the RF that goes to your modem.

that would have been the first thing I would have replaced.
 
  • #53


I have a similar problem. I have two connections, one on the first floor and the other on the second floor. On the first floor the connection works great, phone works. On the second there is no phone service but the DSL works. I traced the problem to a broken wire in my wall. I know this because the wire shows 50 V potential difference at one end and 0 V potential difference at the other end (the only possibility is a break in one of the wires).

I'm somewhat surprised to hear that people don't think DLS could work over one line. There are two reasons for this: (1) mine is currently working over one line, (2) it is obviously physically possible. If you disagree with (2), let me ask you this, where is the neutral wire the radio broadcaster connects to your car radio? Also, the power company need only run one wire to your house for single phase power--same deal--for alternating currents there is no need for a reference or second wire.
 
  • #54


This same thing happens to me twice or thrice a times. Initially I though there is some super natural power which is helping my internet connection to work on :d
But then I realize that my phone wire wasn’t properly connected to the phone set and thus the tone was off. The DSL wire was properly connected so it was working fine!
 
  • #55


Me too :)

We live in a condo. We have a buzzer system that supposedly works even if you don't have phone service. We tried it without phone service and it didn't work - the phones didn't ring. Once we did get phone service it worked 90% of the time, then it gradually decreased until now when we press 6 nothing happens at the front door.

Today at 8:52am my internet started disconnecting, anywhere from every 3 minutes to 30, but about 24 times by noon.

When I got up (to my father pounding on my front door as he couldn't reach us by phone) I tried the phone and heard a buzz. I figured it was a filter so I unplugged every phone (we have 3 plugged in, but 5 jacks) and then tried 2 cordless and one corded in 4 different jacks, including our "main" one in the kitchen. All produced the same results - buzz and internet disconnect.

I tried a "dumb" phone (which isn't really "dumb" I guess, it DOES plug into power but worked when the power was out) and it doesn't do anything - no buzz, no sound. When I plugged in it's power it says "Extension in use". I tried it in 3 jacks.

Then I tried the cordless and got the buzz - 3 jacks.

Now I unplugged the modem and on all jacks I get nothing - no static, no dial tone, no buzz.

Obviously my DSL is working because I'm posting this. I have unplugged the splitter at the DSL and the DSL is direct to the wall - phones don't work. I tried a brand new filter and brand new phone wire, nada. The internet has been connected since I was playing around 30 minutes ago while no phones are plugged in.

I have the phone tech coming in tomorrow sometime between 8 and 5 (ugh) and I PRAY the solution is a botched wire in a box somewhere outside because if the problem IS in the building I'm totally screwed - getting them to do anything is like pulling teeth. I tried to get them to do repairs when the buzzer didn't work and instead I got the runaround - it's not OUR problem, it's the phone company. I had the phone company come and they said it's not a problem here (although now with this they may check more in depth).

Now that I've vented, my question is: could a faulty wire have been going faulty for 6 months and finally bit it, therefore causing both my buzzer problems and now lack of dial tone?

The thought of rewiring in here makes me want to throw up - it would involve busting a hole in a wall where the wiring enters the condo as the connections are all internal there, done by the morons who lived here before us. People who put up lights in the ceiling without using grommets! *sigh* So I'm praying it's just that external wire.
 
  • #56


I have a satellite TV service, along with the phone and internet services - along with the normal satellite connection, the PVR (digital recording/tuner box) was connected to the phone line by a separate cable in order to get updates and to order movies via the TV remote - turns out that by trying to connect through the phone lines , the PVR was in effect creating a connection that was not completed (sort of like leaving a phone off the hook) - disconnecting the phone connection fixed the problem!
 
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