Phone has no dial tone DSL WORKS OK?

  1. phone has no dial tone DSL WORKS OK??

    my home phone has no dial tone but the DSL works fine
    no incomeing calls eathor
    I went out to the outside box and checked the connections
    no dial tone there eathor, but as you can see by this post
    I am on line!!
    called [on the cell] the local bell system office and played message tag intill
    I got a live person BUT they said two weeks before they will send out a line man
    I think "IT'' must be a screwup on their end

    IDEAS??
    any else ever have this kind of problem?
     
    Last edited: Dec 14, 2005
  2. jcsd
  3. Evo

    Staff: Mentor

    Have you tried at least two different telephone sets and two different phone cords? If you take a dead phone and plug it in outside, the outside line is going to appear "dead". I would guess it's the phone or phone cord.
     
  4. Good point evo,

    The Dial tone you hear is given to you by the teleco switch.. where-ever that may be... So if you can rule out a handset problem, it sounds like a config problem there end.
     
  5. have three 3 phones in the house
    they all went dead at the same time
    took phone to the outside box and tryed direct test plug
    there by bypassing all inside wires, spliters, ect
    also tried to plug into dsl line plug
    still no dial tone
    but DSL working fine
    no bad weather/lighting ect
     
  6. Evo

    Staff: Mentor

    Hmmmm, what happens when you dial your phone number from another phone (like your cell), do you get a busy signal or do you hear a ring? I'm guessing you'll get a busy.

    If the central office is receiving a signal that your phone is in use, you would hear no dial tone and your DSL would still work. It could be a short in the wiring, either inside your home or outside, or a signal is hung in the central office. This would also happen if someone called you and never hung up. The central office will eventually tear down the connection. If they would just have a tech get on top of your line, they could tell.

    Unplug all of your phones, then one at a time plug one in and test for a dial tone. A faulty phone set plugged in could be the culprit also.
     
    Last edited: Dec 14, 2005
  7. cell phone call rings in the cell phone
    not the home phone and trying to answer results in no connection or change in the cell phone [cell keeps ringing]
     
  8. Evo

    Staff: Mentor

    Well, I'm stumped then. I worked many years at the local phone company before moving on and I'll have to do some more thinking.

    Do you have call waiting?
     
  9. Do you have call waiting?

    no call waiting
     
  10. Moonbear

    Moonbear 12,265
    Staff Emeritus
    Science Advisor
    Gold Member

    I'd suggest unplugging EVERYTHING, including the computer connected on DSL, and then just plugging in one phone to see if you get dial tone. This will tell you if it's your equipment causing a problem or if it's really a line problem (if it's an equipment problem, it'll save you the cost of a service call if you can plug things back in one at a time and identify the culprit yourself).
     
  11. by pulling the test jack connection everything in the house is out of the curcut, at that point only the wire from the pole and the outside box are connected every thing else is out
     
  12. Evo

    Staff: Mentor

    True, you are testing the line from the junction box, but there is a chance (albeit small) that the phone you used to test with is defective. That is why I suggested testing with more than one phone/cord outside or unplugging everything inside and testing them one at a time. You said all three phones went out, it could be one phone causing it and if you used that one phone to test outside, you'd get no dial tone. But usually only I would run into that scenario. :tongue:
     
  13. Let me get this straight: You can dial your cell phone from your home phone, and hear it ringing in the handset of cell phone? Or you can dial your home phone from cell phone and hear it ringing on handset of home phone, but are unable to answer?
    If this is so it means you have signalling working, but no voice paths. which can only mean you have a misconfig somewhere
     
    Last edited: Dec 15, 2005
  14. when calling from the cell phone I get a ring in the cell not a busy signial or out of service message
    but no ring on the home phone end
     
  15. hmmm... I think that is normal, if you have an analogue line (in europe at least) and u unplug a fax or a phone from it you will still hear a ring on the handset you are dialing the number with...

    I'll test this tomorrow, but afai rememeber thats how it works...
     
  16. Danger

    Danger 9,878
    Gold Member

    Relax, Ray; it's just the CIA tapping your line. As usual, they screwed it up somehow.
     
  17. Evo

    Staff: Mentor

    Yes, you hear the ring regardless of if anything is actually plugged in.

    What a lot of people don't know is that with many cell phone companies, the first few rings you hear are not actually the phone ringing that you are calling, it is a recording of a phone ringing. It sometimes takes a second or two to make a connection. When there is just silence, people think the phone is not working, so they hang up and redial. To prevent this, the cell phone company starts a recording of a phone ringing so you have something to listen to while the actual connection is being made. :rofl:
     
  18. turbo

    turbo 7,366
    Gold Member

    That's it. When they tapped my line last week, somehow I could hear the agents on the other end talk to one another. Something about taking Cheney to Romania and "waterboarding" him to find out who outed Valerie Plame. They kept giggling and saying "Hey! it's not torture!"
     
    Last edited: Dec 15, 2005
  19. Danger

    Danger 9,878
    Gold Member

    :rofl: :rofl:
     
  20. I use that trick every day when configuring a PBX especially Vectors in a call center.. :-) give them a couple of rings, then an annoucment then a couple more rings then hold music then annoucment then into the loop of hell for 30 mins untill the "next available rep is available" muuhaaaa... pure torture..
     
  21. Moonbear

    Moonbear 12,265
    Staff Emeritus
    Science Advisor
    Gold Member

    :grumpy: You're one of THOSE people? If I knew that before, I'd have never voted for you as guru. :biggrin: I get those stupid 30 minutes of menus, and I've always been sure it's just to give me something to do while I'm sitting on hold for someone who can actually answer my question (I'd prefer just getting hold music for 30 min so I can just turn on the speaker phone and do something else instead of pushing menu buttons while waiting).

    That's funny that you get a recording of the rings. :rofl: I don't think my company does that...I just get silence for a bit until a connection is made. It never bothered me. Though, I'm not sure what goes on once a connection is made. When I've called myself to check if a phone is working, etc., I know the rings are not synchronized very well. I think my mom's phone company must give her recorded rings though. :rofl: She complains my voice mail takes forever to pick up...5 or 6 rings. I have it set to pick up on 4 rings, and I know if I'm sitting here watching the caller ID saying it's Mom, it only rings 4 times before it transfers to voice mail (how did I ever live so long without caller ID? I even gave Mom her own ring so I know not to hurry over to the phone. :rofl:).

    As for Ray's problem, if disconnecting everything doesn't work, then it's in the lines (I've made the mistake before, after a power failure, when reconnecting my modem in the dark, of plugging the phone line into the ethernet port on the computer...the phones don't work when you do that...and of course I then assumed it was that the phones were out due to the storm that had knocked the power out :rolleyes:. Fortunately I realized it before the phone company came out and I had to pay them for a service call.) That's why I suggested unplugging everything, because silly things like that can make it seem like the phone line isn't working, when it's just some goofy thing with the equipment on the phone line.
     
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