Borg said:
he wasn't allowed to interact with the customer anymore.
I have learned the hard way on mail boo boos. Dealing with a lot of foreign guys, suppliers and customers I double (triple) check I have the right person in the CC.
There was one other incident that stood out (same admin person)
The office manager went through all the systems and procedures including our reference system as part of the induction training for admin staff.
If a job came in from company A, lets call them Apple (we never dealt with Apple) the reference would be Apple with a number after it, the number for the number of jobs that year.
All explained….fully.
So, I had a query about a job, APPLE123 and I came in the office and asked for the file and background as it tied into some previous work.
Me, “Yeah, can I have the supporting mail and file on APPLE123 please?”
Her. “Which company is that?”
Me. “Apple.”
Cannot remember if I ever got that file or if I had to retrieve it myself.
If that preceded the mail incident, then it was my own stupid fault trusting her with anything more complicated than making coffee.
It sounds mean but she was a bit snarky too, like things not happening were other people’s fault.
I really make efforts with training these days, especially with younger people.
I want to be sure if they keep messing up it is them, not lack of support from me/others.