Consider the following limit:
$$\lim_{x\to 9}\frac{x-9}{\sqrt{x}-3}$$
If we try to substitute $9$ for $x$, we get $$\frac{0}{0}$$, which is an indeterminate form, as it tells us nothing about the actual value of the limit...it could be anything as far as we know at this point. However, if we factor:
$$\lim_{x\to 9}\frac{\left(\sqrt{x}+3 \right)\left(\sqrt{x}-3 \right)}{\sqrt{x}-3}$$
And now reduce:
$$\lim_{x\to 9}\left(\sqrt{x}+3 \right)$$
Now when we make the substitution, we get a real number:
$$\lim_{x\to 9}\left(\sqrt{x}+3 \right)=\sqrt{9}+3=6$$
This is because we transformed the expression into a determinate form, that is, we can determine the value of the limit by a simple substitution.