System restore failed to extract the file

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SUMMARY

The forum discussion centers on a failed system restore in Windows 8, specifically error code 0x80070057, which indicates an issue with extracting a file related to AVG Antivirus. Users reported that attempts to restore the system with AVG disabled and in safe mode did not resolve the issue. The consensus is to uninstall AVG, as it appears to be the source of the problem, and to consider removing other antivirus software like McAfee and ZoneAlarm to avoid conflicts. A recommendation is made to seek further assistance from Microsoft regarding the error.

PREREQUISITES
  • Understanding of Windows 8 system restore functionality
  • Familiarity with error codes, specifically 0x80070057
  • Knowledge of antivirus software management, particularly AVG, McAfee, and ZoneAlarm
  • Basic troubleshooting skills in safe mode
NEXT STEPS
  • Research how to properly uninstall AVG Antivirus
  • Learn about managing multiple antivirus programs and their potential conflicts
  • Investigate Windows 8 system restore error codes and their resolutions
  • Explore the process of reinstalling AVG Antivirus after a clean uninstall
USEFUL FOR

This discussion is beneficial for Windows 8 users experiencing system restore issues, IT professionals managing antivirus software, and anyone troubleshooting error code 0x80070057 related to system restore failures.

mech-eng
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Hello. I created a restore point in Windows 8 but it doesn't work because of a problem.

"System restore did not completed successfully. Your computer's system files and settings were not changed.

Details:

System Restore failed to extract the file "C:\Program Files (x86)\AVG\Antivirus\setup\AI8477~1.VPX) from the restore point. An unspecified error occurred during the system restore.(0x80070057)"

I tried many times but I always get the same error. I tried restoring with AVG disabled and in the safe mode but nothing changed. Can you determine what the problem is and how can I fix it?

Note: I have an another OEM security software, McAffee and ZoneAlarm. Even though problems seems to be about AVG, can there be some connection with McAffee or ZoneAlarm?

Thank you.
 
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I don’t think we can really help you with these kinds of questions. Your best bet is to search based on the error and post on the Microsoft website to see if they can help.
 
"System Restore" says clearly that it cannot read or find that file. Since it is part of AVG setup I would just ignore it and deinstall + download + reinstall AVG.

By the way - having several antivirus software running at the same tine is not a good idea. My advice is to decide on one of them and deinstall the others.
 

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