System restore failed to extract the file

[mech-eng]

Hello. I created a restore point in Windows 8 but it doesn't work because of a problem.

"System restore did not completed successfully. Your computer's system files and settings were not changed.

Details:

System Restore failed to extract the file "C:\Program Files (x86)\AVG\Antivirus\setup\AI8477~1.VPX) from the restore point. An unspecified error occurred during the system restore.(0x80070057)"

I tried many times but I always get the same error. I tried restoring with AVG disabled and in the safe mode but nothing changed. Can you determine what the problem is and how can I fix it?

Note: I have an another OEM security software, McAffee and ZoneAlarm. Even though problems seems to be about AVG, can there be some connection with McAffee or ZoneAlarm?

Thank you.

 

[jedishrfu]

I don’t think we can really help you with these kinds of questions. Your best bet is to search based on the error and post on the Microsoft website to see if they can help.

 

[Svein]

"System Restore" says clearly that it cannot read or find that file. Since it is part of AVG setup I would just ignore it and deinstall + download + reinstall AVG.

By the way - having several antivirus software running at the same tine is not a good idea. My advice is to decide on one of them and deinstall the others.