Troubleshooting Internet Connection Issues on a Newly Built Computer

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Discussion Overview

The discussion revolves around troubleshooting internet connection issues on a newly built computer running Windows XP Pro. Participants explore various potential causes and solutions related to network drivers, hardware configurations, and settings.

Discussion Character

  • Exploratory
  • Technical explanation
  • Debate/contested

Main Points Raised

  • One participant reports that their new computer boots up but cannot connect to the internet, despite the ethernet port and router lights being on.
  • Another participant suggests checking if the network driver is installed.
  • A participant confirms that the ethernet card's driver seems to be installed but is unsure about its functionality.
  • There is a suggestion to contact the ISP to verify account settings and activity.
  • A participant mentions using a different computer on the same router successfully, indicating potential issues with the new build's configuration.
  • Another participant recommends trying the other ethernet port and manually setting the IP and subnet mask based on the working computer's settings.
  • One participant advises checking for firewalls and suggests using a different network cable to rule out cable damage.
  • A suggestion is made to boot from a live CD to determine if the issue is related to the XP installation or hardware.
  • Another participant emphasizes the importance of ensuring the correct type of network cable is being used.
  • Concerns are raised about participants not returning to report back on the effectiveness of the advice given.

Areas of Agreement / Disagreement

Participants present multiple competing views on the potential causes of the internet connection issue, including driver problems, hardware configurations, and network settings. The discussion remains unresolved as no consensus is reached on the root cause or solution.

Contextual Notes

There are limitations regarding the assumptions about the network configuration, the specific hardware setup, and the completeness of driver installations. The discussion does not clarify the exact nature of the ethernet card or the router settings.

Dragonfall
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I just built a new computer. I installed XP Pro, everything boots up, and seem to work, except I can't connect to the net. The light on my ethernet port and router are both on, but there are no packets sent or received, and I can't repair my connection. Help!
 
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Did you install the network driver?
 
You mean my ethernet card's driver? It seems to be installed.
 
Have you called your ISP to have them check your settings and make sure your account is active?
 
I'm using this computer to connect through the same router, and it's working fine. I have an ASUS M2N-SLI motherboard (the other comp) and I'm using the on-board LAN port. What's weird is there are 2 ports, but there's only one "card" on the device manager. I can 'enable' my connection, but when I try to repair it, it says "Failed to query TCP/IP settings of the connection. Cannot proceed." DHCP on my router is on.
 
have you tried the other port?
try setting the IP and subnet mask manually, check what's the IP of the other computer and change only the last number... (i.e. xxx.xxx.xxx.a - where xxx are the numbers in the other PC and a is a unique number which you don't have on your network.)
subnet should be 255.255.255.0... but check how it is with the other computer.

to get the info from the other computer get to the console (Run->cmd)
and type ipconfig.
oh, and copy the gateway too.

try pinging the other computer and the router and see if you get anything...

if that doesn't work make sure there are no firewalls on.
try using the network cable from the other computer - maybe your cable is damaged...
and if all fails, try restart :biggrin: heh, sometimes with no apperant reason, things just work if you shut down your computer for a minute and try again... i'd also suggest shutting down the router for a minute too, and starting it up before you turn the computer on.
 
Last edited:
boot a livecd like knoppix...
if network problems persist, then it's not your XP installation... then, one can focus on hardware problems.

(are you using the correct network cable?... e.g., not a cross-over cable)
 
It really sounds like a driver issue. Check that all network drivers are installed. You said you were using an eternet card? Try the default connection on the motherboard. If that one does not work, load up the CD that came with your motherboard and make sure the drivers are installed.
 
they never come back to report what happened when they tried our advices :cry:
 

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