SUMMARY
The discussion centers on troubleshooting access issues to YouTube, specifically a "connection reset" error persisting for two days. Users suggest that the problem may stem from malware infections, as one participant resolved similar issues after performing a virus scan that eliminated over 90 infections. Additionally, clearing browser cookies, temporary files, and checking security settings are recommended as basic troubleshooting steps. For further assistance, links to relevant support forums are provided.
PREREQUISITES
- Basic understanding of web browser settings
- Familiarity with malware and virus scanning tools
- Knowledge of internet connection troubleshooting techniques
- Experience with clearing browser cache and cookies
NEXT STEPS
- Perform a comprehensive virus scan using tools like Malwarebytes
- Learn how to clear browser cache and cookies in Firefox
- Investigate internet connection settings and security configurations
- Explore support forums for additional troubleshooting techniques
USEFUL FOR
This discussion is beneficial for anyone experiencing website access issues, particularly users facing connection errors, as well as IT support personnel and individuals seeking to enhance their troubleshooting skills.