What is Quality: Definition and 205 Discussions

Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.
What a customer wants and is willing to pay for it determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Thus, quality can be defined as fitness for intended use or, in other words, how well the product performs its intended function.

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  1. L

    Everyone is so quality around here

    Goodbye cruel world... *BOOM*
  2. X

    Setting Quality Targets: Analyzing Call Centre Performance

    Hi, This is not a physics question. However, I was hoping someone could help me. A call centre sets a quality target of answering the telephone within 30 seconds. The results of monitoring show a normal distribution with an average answer time of 28 seconds and a standard deviation of 2...
  3. H

    Where Can I Find High-Quality Nature Photos for a Biology Project?

    ok I'm not so sure if this topic is exactly where its supposed to be...in the biology section! :redface: oh well but the topic of the pics I'm looking for is called: "the relationship of living things and their environment" ...lol does anyone know where i can find high quality/ high...
  4. M

    Sound Quality in Stadiums: Physics Explained

    I have a question. If there are 2 (only 2) big speakers at opposite ends of an outdoor stadium, will the sound be good? Can you explain this in terms of physics. Thank you!
  5. Monique

    Quality of life - best city to live in

    215 cities were investigated to see which one is the best to live in, well: Calgary, Canada apparently :) right above Honolulu and Helsinki :) Amsterdam is on no. 10, like last year (traffic is the big stumble block.. tell me about it :P) Athene is the most unhealthy city of Western Europe.
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