Critical numbers come from multiple places. A critical number is a location where min/max is possible. Ergo, max/min is always a critical number. By finding all critical x points, you can find the max/mins of the function by finding each corresponding y value. Above, our critical numbers were -9, 1, -10, and 0.
-A critical number is at the start and end of your interval, but you didn't list an interval. If they didn't give you one, then ignore that.
-A critical number is also any point where y' = 0, which we found above.
You can find the critical numbers by finding y' and setting y' = 0. However, your derivative is incorrect. Make sure you are applying the quotient rule correctly, or you can show your work if you want and I'll see if I can find the error.
So, just try again at finding the derivative of y = (4x+1)/(x^2+x+1), then find the x values where y' = 0. You'll need to use the quadratic formula for this one.