I too thought the product looked really good. I'm not a person who ever buys based on seeing a commerical or infomerical, but this time I did, going to the online website, thinking that would be faster... my first mistake.
Whomever set up this website obviously designed it to optomize confusion. I've been on the web since Netscape first came out in the beginning, I have white papers at Microsoft, have 4 degrees and have been a legal professional for over 20 years, but I couldn't follow it.
I just wanted to get a pair of them, and expected to pay $14.99, since they give you one free and shipping, but when I was done I was charged $61.34. Along the way I assumed that I would get an order screen where I could amend my Order before finalizing it... but NOOO. There was a telephone number at the bottom and I called for 45 minutes, but no one would answer. Then I got on the phone with my bank, figuring that I would just cancel the transaction, but discovered I couldn't do that until the transaction showed up. That took another 15 minutes. Then I called EasyFeet back and they actually answered on the 3rd time (5 minutes). But their customer service people said that they wouldn't have the order for 24 hours so that I would have to call back again.
During my legal career I've made contact with the Arizona Attorney General's Office and used those to make my last telephone call. They're going to be investigating.
These guys may have a great product, but they need to fix all the problems they have in how they sell it if they want to stay in business. Until they do, and I doubt they wil since they appear to be an overseas operation, I would advise everyone to stay away. They just don't smell right.