Firefox Not Working: Shutdown during Update

  • Thread starter Thread starter Saladsamurai
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Discussion Overview

The discussion revolves around issues experienced with Firefox after a forced shutdown during an update on a Windows 7 system. Participants share their experiences, troubleshooting steps, and alternative browser suggestions, focusing on the technical challenges and limitations imposed by company policies.

Discussion Character

  • Technical explanation
  • Debate/contested
  • Meta-discussion

Main Points Raised

  • One participant reports that Firefox fails to load any webpages after being forced to shut down during an update, despite Internet Explorer functioning normally.
  • Another participant acknowledges the difficulties with Firefox and expresses a lack of specific advice, indicating a shared frustration.
  • Some participants suggest switching to alternative browsers like Google Chrome or Opera, although one participant notes a company restriction against using Chrome due to security concerns.
  • A suggestion is made to use the system restore feature to revert to a point before the issue occurred and to manage Firefox's automatic update settings.
  • Instructions are provided for disabling automatic updates in Firefox to prevent similar issues in the future.
  • One participant reveals that their company has implemented a block on Firefox, complicating their ability to use the browser for testing and compliance purposes.
  • Another participant shares a similar experience regarding company restrictions on accessing Firefox, highlighting the challenges faced in adhering to customer requirements while following company policies.

Areas of Agreement / Disagreement

Participants express a general agreement on the frustrations with Firefox and the challenges posed by company policies. However, there is no consensus on a definitive solution to the original problem, and multiple perspectives on browser usage and company restrictions remain evident.

Contextual Notes

Participants mention limitations related to company policies that restrict browser usage, which may affect their ability to troubleshoot effectively. There are also unresolved technical steps regarding the restoration process and the implications of disabling automatic updates.

Saladsamurai
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So I was forced to shutdown Firefox while it was updating. Needless to say, it is not happy with me. I'm running Win7. I have tried the obvious things. Uninstalled FF including all customizations. I also deleted the folder in "Program Files." FF will start up, but nothing ever loads. I cannot go to any webpages (I gave it about 10-15 minutes just in case it was my internet). Internet Explorer is working, so I think my connection is OK.

Hopefully someone can help me out. IE is dismal
 
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IE is indeed dismal but FireFox is no walk in the park either, as you are finding out. Sounds like you've done all the right things. Wish I had some good advice. Good luck.
 
Switch to Google Chrome or Opera.
 
Borek said:
Switch to Google Chrome or Opera.

I would love to use Chrome, but I was instructed by IT to remove it from my system due to a security issue. We are forced to use IE 7 or FF. Not sure about Opera though.
 
Find "system restore" (probably in the start menu under accessories / system tools) and see if you have a system restore point before you broke it.

If so, restore to there and try the update again.

Then find out how to stop FF (and any other software) doing automatic updates. There's no problem about automatically notifying you there are updates available, but install them when you want, not whenever your computer feels like upgrading itself!
 
Hi All!

It turns out that the company that my company works for put out a block on FF.

Thanks anyway!
 
Saladsamurai said:
Hi All!

It turns out that the company that my company works for put out a block on FF.

Thanks anyway!
LOL. Sounds like my company. We have customer requirements to support Firefox but our company blocked the Firefox website for several years. Makes it difficult to test without breaking company rules. :rolleyes:
 

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