To help clarify for the original poster, because I do not know his or her level of mathematical study,
By itself, the formula provided does give how high the ball is above the ground at a certain time t. It should be easy, then, to solve for the time that it takes to reach that height; just plug in the right value for h.
Except we are not given h! No, we are not given h explicitly, but it can be figured out easily if you plug in the right value for t.
This is analogous to cristo's comment about the displacement. If you take physics (or maybe you have already), the displacement is [final position - original position]. The original position is given by [tex]h_{\text{original}}=1.2+20t_{\text{original}}-5t_{\text{original}}^2[/tex]. The final position is given by [tex]h_{\text{final}}=1.2+20t_{\text{final}}-5t_{\text{final}}^2[/tex]. What are you looking for and how can you simplify?
If you need to, ponder this: why is the height a quadratic equation with two time solutions?
As for -b/2a, that will give the x-coordinate of the vertex. Since the parabola is pointing downwards on a plot of height versus time, it will give the time for the maximum height, which some problems ask for, but not this one.