Maxwell 3D Fatal Error: Solve Your Issue Now

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hi. I am new at maxwell 2D and 3D. i found some pdfs and examples. I am working on the rotational actuator example which in that pdf 1. and i got an error:

Fatal internal error (2:14:49 Eyl 09, 2013)
Simulation completed with execution error on server: Local Machine. (2:14:49 Eyl 09, 2013)

i don't understand what does it mean and i don't know what I am going to do?
 

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