the_emi_guy said:
Hearing aids must be turned off before stored in their container else they whistle from feedback.
Many hearing aids require the battery door to be popped open to turn them off, so this happens every day.
Popping battery door rubs battery against BeCu contacts, eventually wearing off gold plating.
Gold plating does wonderful job preventing corrosion in mildly harsh environment (sweat, occasional rain drop).
However, once gold plating wears down the contacts corrode quickly (and hearing aids are expensive).
That's the sort of shoddiness that prompts me to ping a manufacturer "from the top".
There's no reason not to have a robust battery connector. Gold plating is available in varying thicknesses , of course it costs a few cents more to get a nice 1 or 2 micron thick plate instead of that el-cheapo 0.03 micron. I specified 50 microinch in my nuke plant electronic controller.
Here's what AMP,
the connector people, says about it:
http://www.te.com/documentation/whitepapers/pdf/aurulrep.pdf
And your battery connector IS a high fretting application.
My advice:
1. Download and print applicable pages from that AMP white paper
2 . Go to webpage of whoever made that hearing aid, click "Investor relations"
2A. Click "Management Team"
2B. click CEO , find address of executive offices
2C. find his resume, see where he was educated
2D. find some paper he's authored or better yet a speech he's given someplace
2E.. Find in that paper or speech a reference to quality and 'doing things right'
3. Write a letter to him with words to the effect
" I read your speech of (date) at (place) and want to commend you for your attention to detail and quality.
Accordingly,
You might want to have your engineering folks take a look at this product. It has a small flaw that is giving your company a bad name.
Hearing Aid model _______ needs thicker gold plating on the battery contacts. They fail after just months of normal use. That's causing me a lot of aggravation.
What's your warranty return rate on that product ?.
Enclosed is a brief extract from an industry leader in technology of electrical contacts.
It makes clear why you shouldn't just pick the cheapest gold plate for something that gets cycled frequently.
I hope it helps you further the education of whatever young engineer specified that part.
When he specifes the thicker plating be sure to apprise your marketing folks so they can brag on how it beats the ears off your competition.
I have enclosed my most recently failed hearing aid , as you can see the plating is gone . I would really appreciate an adjustment of some sort on my next one.Your very truly,
etc etc.
attachmnent : (Extract from AMP paper)
I'd say make your letter friendly in tone.
4. Send your most recently failed device along with the letter in a priority envelope addressed to him personally, preferably hand printed address so he knows you put effort into it ..
I wager you'll get a letter and new hearing aid by return mail.
old jim