- #1
xargon
- 3
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Hi,
This is not a physics question. However, I was hoping someone could help me.
A call centre sets a quality target of answering the telephone within 30 seconds. The results of monitoring show a normal distribution with an average answer time of 28 seconds and a standard deviation of 2 seconds.
question: what percentage of customers are still being kept waiting too long?
Thanks,
xargon
This is not a physics question. However, I was hoping someone could help me.
A call centre sets a quality target of answering the telephone within 30 seconds. The results of monitoring show a normal distribution with an average answer time of 28 seconds and a standard deviation of 2 seconds.
question: what percentage of customers are still being kept waiting too long?
Thanks,
xargon