I've forgot most of atomic physics. But I can show u the process.
[a]at first n=1,then comes the electron with 12.1eV,so the energy raises from -13.6 to -1.5,and n=3.Energy always wants to go from the high level to the low level,and at this time we have 3 ways,that is 3->2,2->1,3->1,these are...