Narrator, here's the way I learned to think about it that makes sense to me. Think about being suspended in the air about 20 feet off the ground and then released. Earth's gravity is going to pull on you pretty hard because you're only a few thousand miles from the center of the Earth and when you hit the ground you're going to hit pretty hard.
Now think about being suspended about 10,000 mile above the surface of the Earth and kept from moving towards the earth. Then you are released. After you have moved 20 feet, you hit a wall that is NOT moving vertically relative to the Earth (hey, this is a THOUGHT experiment ... I don't know how you DO these things). When you hit the wall, which will take a while, you'll hardly feel a thing because the weak gravity out there doesn't move you rapidly. If you kept going, you would pick up speed because the force would increase as you get closer to the center of the earth.
This is the difference in gravitational effect depending on distance, and with a big black hole, your head and your feet get similar effects because both of them are close to the same distance from the CENTER of the gravitational attraction (the effective point source) but for a small one, as you get close, you are close to the CENTER of the gravitational attraction, so your head and feet do NOT feel anywhere near the same forces and you are sphagettified.