This was weird. Called my auto-insurance company today and spoke to someone about claims info. I needed to give my doctors and the representative over the phone refused to give me her last name. Yet, my doctor's office said they needed the full name of the claim handler (along with other info.) in order to bill them. Still, she refused. This has happened to me before when asknig a customer service person's full name by phone, but I never needed a last name before so I just thought ehhh, whatever. I sometimes ask a full name just so I know who I spoke with (in case there are two of the same people) and for records. But this time I actually needed it. Any idea if this is legal for someone to do? How can you work for a giant company and be required to do business with people and refuse to give your last name as a claims adjuster????