Can't Log In? Troubleshoot Your Account Access Here!

  • Thread starter Thread starter symbolipoint
  • Start date Start date
AI Thread Summary
Users experienced login issues where the "LOG IN" function was not working, particularly when trying to start new threads, although posting responses was possible by manually entering credentials. A caching service crash was identified as the cause of the problem, which has since been resolved by the administrator. After the fix, users reported that login functionality was restored and working well again. There was also a discussion about the importance of acknowledging the contributions of mentors involved in resolving the issue. Overall, the login problems have been addressed, and users can now access their accounts normally.
symbolipoint
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[Note from mentor: this post was originally posted in another thread, and has now been moved to its own thread]

I know that my topic is not in the right place, but I find "LOG IN" is not working. This then really needs to be a new topic about not being able to "LOG IN".
 
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So... when you try to respond to an existing thread, it doesn't ask you to log in, but when you try to start a new thread, it does?
 
I haven't been able to log in today, either.

-hilbert2
 
Posting messages works, though, if I write the username and password when submitting the post.
 
If you can't log in, how does this message post under your name?

I think you need to provide a step-by-step guide to reproduce what you are seeing.
 
Over night a caching service crashed. I restarted and we should be back to normal. Sorry for the trouble!
 
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Likes Charles Link, cnh1995 and hilbert2
Thanks, now the login works fine.
 
jtbell said:
So... when you try to respond to an existing thread, it doesn't ask you to log in, but when you try to start a new thread, it does?
NO.
I click "LOG IN", fill username and password and click button for sign in. The LOG IN button did not become replaced by "MY PF..." link.
I had no available link to initiate a new topic; I had no link to quote nor multiquote in any topic or posts. I only had ability to respond to a post or thread. CLEAR!?
 
hilbert2 said:
Posting messages works, though, if I write the username and password when submitting the post.
Nice, but not as good as normally functioning physicsforums.
Our administrator has now fixed the problem.
 
  • #10
Vanadium 50 said:
If you can't log in, how does this message post under your name?

I think you need to provide a step-by-step guide to reproduce what you are seeing.
GIVE CREDIT TO THE GOOD MENTOR WHO MOVED IT.
 
  • #11
symbolipoint said:
GIVE CREDIT TO THE GOOD MENTOR WHO MOVED IT.
I also could not log in yesterday morning. It's now working very well again. Thank you @Greg Bernhardt for fixing it. :) :)
 
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Likes Greg Bernhardt
  • #12
symbolipoint said:
GIVE CREDIT TO THE GOOD MENTOR WHO MOVED IT.
That would be @jtbell.
 

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