Ereader (Nook) no longer recognized by PC

[Doc Al]

I have an old ereader (a Nook) that I've used for reading ePub books for ages. I mainly side-load books. I just plug it into a USB port and it appears as a folder, where I can add and delete things as I please. Until now. When I plug it into a port on my new laptop, it is not recognized. Any idea what might be causing this and how I can fix it?

 

[berkeman]

Maybe it's an unusual driver? What does the Device Manager show you for your USB eBook Reader device when you plug it in. If you look at the ^ icon in the lower right of the Windows toolbar and click on it when you first plug in the eReader, does it show that it's looking for a driver for it?

If so, can you explicitly install the drivers from the device's website?

 

[Doc Al]

If you look at the ^ icon in the lower right of the Windows toolbar

The one labeled "Show hidden icons"? Nothing special shows up there.

It's an ancient B&N Nook -- I don't see anything on their website about drivers.

 

[berkeman]

Yes, the little ^ symbol at the lower right of the bottom bar in Windows:

If there is a new USB device plugged in, clicking on that symbol brings up a pop-up that lets you click on a little spinning icon to see what the install is doing. I use that to watch the progress of USB device installations, in case there is a problem.

If you open the Device Manager and plug/unplug the device, do you see any changes in the devices listed?

 

[TonyStewart]

Verify PC Device mgr when connecting to USB and/or Nook Wifi Settings.

https://help.barnesandnoble.com/hc/en-us/articles/5582744841243-NOOK-HD-Software-Updates

To verify you have the latest version of the NOOK HD software, tap the Settings icon in the Status bar at the top of your screen. Tap on All Settings and then tap on Device Information; check to see that your Software version is 2.2.1.

 

[Doc Al]

If there is a new USB device plugged in, clicking on that symbol brings up a pop-up that lets you click on a little spinning icon to see what the install is doing. I use that to watch the progress of USB device installations, in case there is a problem.

I saw nothing. (And I didn't know it showed that sort of thing.)

If you open the Device Manager and plug/unplug the device, do you see any changes in the devices listed?

Nothing that I can see.

FYI: I have a bigger Nook, which I use for PDFs, that does show up when plugged in.

 

[Doc Al]

Verify PC Device mgr when connecting to USB and/or Nook Wifi Settings.

https://help.barnesandnoble.com/hc/en-us/articles/5582744841243-NOOK-HD-Software-Updates

To verify you have the latest version of the NOOK HD software, tap the Settings icon in the Status bar at the top of your screen. Tap on All Settings and then tap on Device Information; check to see that your Software version is 2.2.1.

Since this is an ancient Nook, I doubt there's any update to its software. And on my old PC (which is out of commission for the time being), it shows up just fine just like any other USB drive.

 

[TonyStewart]

Since this is an ancient Nook, I doubt there's any update to its software. And on my old PC (which is out of commission for the time being), it shows up just fine just like any other USB drive.

DID YOU Verify PC Device Mgr when connecting to USB and/or Nook Wifi Settings?
Verify cable is OK. then device must show up in device mgr.
Is Autoplay disabled?

My Dev Mgr looks like this when USB is expanded but I do not own this device.

 

[Doc Al]

DID YOU Verify PC Device Mgr when connecting to USB and/or Nook Wifi Settings?
Verify cable is OK. then device must show up in device mgr.
Is Autoplay disabled?

I don't see anything new in Device Manager when I connect the Nook. The cable seems fine. I tried a different cable with the same results.

Other things (such as external drives) show up fine when connected to a port. Nothing shows when I connect the Nook.

Don't know about Autoplay.

 

[TonyStewart]

https://help.barnesandnoble.com/hc/...73371-Having-trouble-connecting-to-your-NOOK-

 

[Doc Al]

OK, I'm an idiot. All I had to do was power it off and on and it was fine.
(I haven't had to touch the power button in about 10 years -- so it didn't even occur to me.)

Thanks for your help!

 

[tgcarter]

I'd like to explore this a little further. I am having the exact same problem. My PC just suddenly stopped recognizing my Nook. It was working fine and then suddenly nothing. I have uninstalled and reinstalled my USB drivers. Power cycled my Nook and PC. Tried it on another PC (my laptop). I have checked to make sure I the latest version of the Nook software. If you look on the web, this is a pretty common problem, but no one seems to have a good solution. Solutions to most Nook/PC problems appear to assume your PC will recognize the Nook. I'm guessing the problem is on the Nook end since it has failed on two different PC's. Does anyone have a good solution?

 

[Doc Al]

Does anyone have a good solution?

This has happened to me several times. Each time the solution was as I described earlier: Unplug the Nook from the USB, power it off, power it back up, and then plug it into the USB.

(I'm guessing you already tried that. Oh well.)

 

[Tom.G]

Bad USB Cable? (Yes, they do fail!)