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## Homework Statement

[/B]Suppose your office telephone has two lines, allowing you to talk with someone and have at most one other person on hold. You receive 10 calls per hour and a conversation takes 2 minutes, on average. Use a Bernoulli single-server queuing process with limited capacity and 1-minute frames to compute the proportion of time you spend using the telephone.

## Homework Equations

## The Attempt at a Solution

[/B]

Found the transition probability matrix as:

5/6 1/6 0

5/12 1/2 1/12 = [x y z]

0 5/12 7/12

From this matrix, I found the following system of equations

5/6x + 5/12y = x

1/6x +1/2y + 5/12z = y

1/12y + 7/12z = z

Solving the system of equations from this matrix I got

x=25/81

y = 10/27

z = 26/81

I thought that the proportion of time you would spend on the telephone is 56/81, which would be the steady state probabilities of y ( One customer on the phone) and z (One customer on the phone and another one on hold), but that answer is wrong.

I also tried the steady state probability of y = 10/27, but that is also wrong.

Can you please explain what I am doing wrong?

Thank you so much.