Main Question or Discussion Point
Today I needed to call the phone company AT&T regarding my telephone account. It was really rather irritating that all I could get was a computer to talk to, and when I asked in a rather irritated tone, "could I please speak to a live person", it actually raised its voice and told me I would need to tell it the nature of my call so that it can properly direct it. I actually started to wonder if I may be speaking to a real person, in which case I would not have raised my voice the way I did, so I asked it, "am I talking to a computer or a person?" , and it responded, "I am a highly automated answering service". To me, this is technology run amok, and is simply unacceptable. Attempts to talk to a live representative were unsuccessful.