Salamon said:
Thanks a lot Marcus for your response.
I get what you wrote about time dilation but wouldn't the singularity or "bounce" be hidden from the outside observer since it lies beyond the event horizon?
Also, is Rovelli saying that Hawking radiation doesn't exist at all?
According to their analysis, the "event horizon" is temporary. A temporary horizon is called a "trapping horizon". It's a feature of the geometry where the lightcones tilt inwards and it can be undone depending on what happens inside. The bounce is an upheaval of geometry which can tilt the lightcones back outwards, when it finally reaches the horizon. So it bursts through the trapping horizon and the BH ends in a final explosion.
google "Planck star" and take a look at the non-technical parts of the article by Rovelli and Vidotto. they have some diagrams.
They certainly don't say "Hawking radiation doesn't exist"

In fact, as they point out, the Planck star model BH looks just like a conventional Hawking BH for roughly the first half of its life.
The trapping horizon works effectively like the conventional event horizon (same role in Hawking radiation) the main difference being that in the very long term it is not permanent, because the bounce eventually destroys it.
You are better off, I think, looking at the papers directly rather than getting me to paraphrase. Please at least give it a try. See if you get the Rovelli Vidotto paper by googling "planck star". If that does not work, tell me and I will get the link to that and to some other papers.
On a totally different tangent. Remember that this is only one! There are a bunch of different ways people are working on that get rid of the "firewall". It may be a phony problem, a false alarm. Today this paper appeared. I'm not evaluating it or saying its right. It's just symptomatic. A lot of researchers are suspicious of "firewall" and "BH information loss problem" and are trying various ways to get rid of them. Also various proposed solutions get rid of the "singularity". Here's another straw in the wind:
http://arxiv.org/abs/1408.5179
Here is one of the authors, Andreas Albrecht, profile:
http://inspirehep.net/author/profile/A.Albrecht.1
Mind you I'm not recommending this Albrecht paper or saying it's right, but I see the guy has a very respectable track record. Has co-authored with outstanding people, has an unusually high average number of citations per paper (his papers tend to be cited a lot by other researchers).