Windows 7 internet connectivity

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Discussion Overview

The discussion revolves around a user's inability to connect to the internet after installing Windows 7 (64 bit) on a dual boot system with Windows XP. The focus is on troubleshooting potential issues related to modem and network interface card (NIC) drivers, as well as router configuration.

Discussion Character

  • Technical explanation
  • Debate/contested

Main Points Raised

  • The user reports being unable to connect to the internet on Windows 7, suggesting a possible modem issue, despite having a working connection on Windows XP.
  • One participant suggests that the problem is likely not with the modem but rather with the LAN/WLAN card, prompting the user to identify the make and model of the card.
  • The user identifies the networking controller as NVIDIA nForce, but the specific model is unclear.
  • Another participant inquires if the user is using an inline filter between the modem and phone jack, which the user confirms is not the case.
  • The user notes that the problem only occurs when booting into Windows 7, indicating a potential driver issue specific to that operating system.
  • A participant advises checking if the NIC drivers are installed and suggests that the user obtain the 64-bit version of the drivers from NVIDIA, suspecting a driver compatibility issue.
  • The user reports having installed the latest NIC driver from NVIDIA, but the connectivity issue persists, and expresses frustration with Verizon's support experience.
  • Another participant mentions the Linksys router configured as a hub and suggests that Windows 7 may need manual configuration to connect through the router, which was already set up for Windows XP.
  • A suggestion is made to bypass the router as a troubleshooting step to determine if it is the source of the connectivity issue.

Areas of Agreement / Disagreement

Participants express differing views on the source of the connectivity issue, with some attributing it to driver problems and others suggesting router configuration as a potential cause. The discussion remains unresolved regarding the exact nature of the problem.

Contextual Notes

The discussion highlights potential limitations in driver availability for the user's specific NIC model and the need for manual configuration in Windows 7 that may not be required in Windows XP.

Chronos
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As much as I hate to admit it, I am stumped. I recently installed windows 7 [64 bit] and cannot connect to the internet. Fortunately, I was just bright enough to install it on a second hard drive and have dual boot option [XP]. It appears modem related, but, I have not found any drivers that solve the problem. I have a Westell 6100 modem and Verizon DSL, if that is helpful. Any help would be appreciated [I need more than 3 gigs memory for some of the tasks I have in mind].
 
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Your problem isn't going to be with your modem, its not part of your computer. Whats the make and model of your LAN/WLAN card?
 
On MB, NVIDIA nForce Networking Controller. Make and model not apparent. Board is ASUS P5N-D.
 
Chronos said:
As much as I hate to admit it, I am stumped. I recently installed windows 7 [64 bit] and cannot connect to the internet. Fortunately, I was just bright enough to install it on a second hard drive and have dual boot option [XP]. It appears modem related, but, I have not found any drivers that solve the problem. I have a Westell 6100 modem and Verizon DSL, if that is helpful. Any help would be appreciated [I need more than 3 gigs memory for some of the tasks I have in mind].

Just to make sure, are you using the inline filter between the modem and phone jack?
 
No filter between modem and phone jack. As noted, I have a dual boot setup [XP 32 bit and Windows 7 64 bit]. The problem only exists when I boot using Windows 7.
 
Chronos said:
No filter between modem and phone jack. As noted, I have a dual boot setup [XP 32 bit and Windows 7 64 bit]. The problem only exists when I boot using Windows 7.

Are the drivers for your NIC installed? Go to Start > Control Panel > Device Manager. See picture below. You can check BIOS for the model of your NIC as well.

DMcapture.png


If the drivers are not installed, you'll need to obtain the 64 bit version of your NIC's drivers from NVIDIA. Seeing as how your connection works on your 32 bit OS, I am guessing that this is a 64 bit driver problem, not Windows 7. NVIDIA may just not have 64 bit drivers available for your particular card yet.
 
Installed latest NIC driver from Nvidia. It is a more recent driver than the one installed by Win7, but, problem persists. Contacted Verizon and wasted half an hour performing stupid human tricks [apparently translated from sanskrit] before being disconnected. I repeatedly mentioned I could connect with XP, but, not Win7. He seemd unconvinced or oblivious to this fact. I have a Linksys router configured to act as a hub. I doubt that is relevant, but anything is possible.
 
Chronos said:
I have a Linksys router configured to act as a hub. I doubt that is relevant, but anything is possible.

That's the problem. Win7 must be able to go through that router in order to connect to the internet. Win XP was already set-up for that, but not your Win7. You will need to do this manually then all will be fine.

EDIT: I've dealt with this before, and one way to test this is to bypass the router.
Make sense? Let me know.
 

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