Cox wants me to upgrade: Cable Modem

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Discussion Overview

The discussion revolves around issues related to the compatibility of a Toshiba PCX2200 cable modem with Cox Cable's internet service. Participants explore the reasons for the modem's failure to connect after a month of inactivity and seek recommendations for compatible routers and modems.

Discussion Character

  • Debate/contested
  • Technical explanation
  • Exploratory

Main Points Raised

  • One participant expresses confusion about why their previously functional cable modem is now incompatible with Cox after a month of disconnection.
  • Another suggests that Cox may have changed their network, rendering older modems obsolete, or that it could be a strategy to encourage customers to purchase new equipment.
  • A participant offers to assist by providing specific configuration details needed for modem compatibility with Cox.
  • Recommendations for alternative modems are provided, including the Motorola Surfboard SB6120, which supports DOCSIS 3.0 and higher speeds.
  • Concerns are raised about Cox's intentions, questioning whether they are enforcing modem upgrades or simply trying to sell new devices.
  • One participant mentions the possibility of obtaining additional IP addresses from Cox for a fee, discussing the implications for home networking.
  • Some participants note the age of the thread, indicating that the original question may have been resolved long ago.

Areas of Agreement / Disagreement

Participants express differing views on whether Cox's actions are justified or a ploy for additional revenue. There is no consensus on the reasons behind the modem's failure to connect or the necessity of upgrading equipment.

Contextual Notes

Participants reference the potential for changes in Cox's network policies and the implications for modem compatibility, but do not provide specific details on these changes or their effects.

Who May Find This Useful

Individuals experiencing similar issues with cable modem compatibility, those considering modem upgrades, or users seeking technical support for Cox Cable services may find this discussion relevant.

Euphoriet
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I have a Pcx2200 Cable modem by Toshiba.. and according to Cox.. this is just not cutting it anymore... ? ... I did not have service for a month.. and now that I come back they come up with this?

What router do you have and does it work with cox high speed [cable] internet?

BTW: Anyone have a link to the approved list of cable modems
 
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Each cable company would have a list of cpe that they consider approved. You need to check with Cox to see what is on their approved list.
 
Tell me what protocols, authentication methods, DHCP settings.. basically what config they need for you to get on the net via cable... and I'll point you to a router..

Evo is also right.. But these companies typically have deals with certain maunfactures so you can also not follow there rules and have everything working
 
See the problem is that i don't understand why my cable modem worked with COX cable.. just one month ago.. I canceled cable for a month and now that I'm trying to set it all up again . with COX... I can't connect with my old cable modem. I bet I would not have had this problem if I had stayed with them.. I'm pretty sure they would not all of a sudden demand all their costumers to throw away their OLD PREVIOUSLY working cable modems..
 
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They may have changed their network, and your previously working router no longer will work... Who knows.. or it maybe a skam so you part with more money
 
I have here a link of Toshiba products and they have the item that you are having problem with.. You can see in this link the user's manula, data sheet (pdf), USB Driver for Windows XP, Windows 98SE, Windows ME, Windows 2000 and Windows 32bit Vista and USB Installation Instructions (RTF).. Here's the link http://www.toshiba.com/taisnpd/support/downloads.html I hope that it will help you.
 
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I don't undestand why they are doing this. Are they refusing to let you use your modem or just trying to get you to buy one of their used or new cable modems? Which router you use shouldn't make a difference as long as it supports 100mbps.

If you want to buy a cable modem, I recommend the Motorola Surboard cable modem. The SB6120 version supports docsis 3.0 (and previous version), as well as 1gbps transfer rate. I'm currently using a SB6120 with Cox Cable. You'll need a router with 1gpbs rate to take advantage of this setup, and to support fast LAN transfers between your home computers.

Alternatively, for $7 / month per additional external ip address, Cox will allow up to 2 additional external ip addresses, one per computer (or router). You'll need a switcher for this since the cable modem only has one ethernet port. However the LAN feature doesn't work well since you essentially end up with a WAN on your in house network. If you power up your cable modem with the cable disconnected, it will act as a router and setup a LAN.
 
Hey guys, this thread is four and a half years old! :rolleyes:
 
What you could do is to contact your administrator, or bring it to a technician.. It would be easier to solve the problem with experts checking your unit, rather than just do an experiment or something..
 
  • #10
The original question was answered four and a half years ago! :mad:
 

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