My Win 8.1 PC is Acting Out -- Suggestions, Please?

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  • #1
WWGD
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Hi All,
I have this cracked e
upload_2018-1-14_14-26-34.png
lectronic screen. Any suggestions, please?
 

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  • #2
WWGD
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Never mind, sorry, the problem is within my PC, so it is not showing up in post. It seems the 'Delete' option is disabled.
 
  • #4
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If you want this thread removed just report it to the mentors.
 
  • #5
WWGD
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The left 20% or so of my PC screen is not "operational", it has a large collection of horizontal lines that do not allow me to see the screen. This seems like a hardware question within my PC, so it does not show up in the screenshot.
 
  • #6
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Maybe you could reseat your video card and clean out any dust inside your pc to prevent static discharge.

Also did any software updates get applied that somehow could cause this? I’d search to see if anyone with your pc model had this same problem. Once following an Ubuntu update my screen went blank, they eventually fixed it and said the wrong driver got applied.
 
  • #7
WWGD
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image000000.jpg
Please see attached. It took most of my skillset to be able to do it. Phew!
 

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  • #8
QuantumQuest
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Try to check your monitor first. Switch it off and back on. If the problem persists look at the cable connecting monitor to pc. See if it is loose.
 
  • #9
WWGD
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Try to check your monitor first. Switch it off and back on. If the problem persists look at the cable connecting monitor to pc. See if it is loose.
Thanks, but this is not a desktop, it is a laptop, so cannot disconnect monitor separately. It may be possible to detach monitor from rest of laptop, but I don't have that level of game at this point. Also, since it is a laptop, there is no one cable connecting the monitor to the pc that I can tell.
 
  • #10
QuantumQuest
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Thanks, but this is not a desktop, it is a laptop, so cannot disconnect monitor separately
I thought that you talked about PC in post #5 but no problem if it is a laptop then you have to connect it to an external screen in order to see if the problem is in monitor or graphics card (video chipset otherwise).
 
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  • #11
WWGD
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I thought that you talked about PC in post #5 but no problem if it is a laptop then you have to connect it to an external screen in order to see if the problem is in monitor or graphics card (video chipset otherwise).
I though PC referred to/described OS architecture, with 'PC' meaning some version of Windows, as opposed to Linux, Ubuntu, or Apple OS.
 
  • #12
QuantumQuest
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I though PC referred to/described OS architecture, with 'PC' meaning some version of Windows, as opposed to Linux, Ubuntu, or Apple OS..
I see but usually we use the term "PC" to refer to some desktop machine and "laptop" for a portable "PC" if you will. Although the term PC comes from IBM's original personal machine back in the eighties it is used in common (everyday) language for every desktop machine regardless of its OS with the only exception being Mac. To be precise the modern PC architecture is IBM Compatible PC.
 
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  • #13
phinds
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... if it is a laptop then you have to connect it to an external screen in order to see if the problem is in monitor or graphics card (video chipset otherwise).
Yeah, what he said.
 
  • #14
WWGD
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Yeah, what he said.
How do I do that , given I don't have ( access to a ) lab?
 
  • #15
phinds
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How do I do that , given I don't have ( access to a ) lab?
Can you borrow a monitor from someone who has a desktop, or take your laptop to their place and hook up to their monitor?
 
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Can you borrow a monitor from someone who has a desktop, or take your laptop to their place and hook up to their monitor?
Thanks, sorry if this is a dumb question, but, what type of cable do I use to connect my laptop to a monitor?
 
  • #17
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Hi All,
I have this cracked eView attachment 218430lectronic screen. Any suggestions, please?
Now I have been recorded in a picture for eternity. :oldlaugh:
Thanks, sorry if this is a dumb question, but, what type of cable do I use to connect my laptop to a monitor?
If it is a modern monitor, HDMI is to be likely. If it is a projector chances are it will be VGA. Perhaps DVI, but I've rarely seen laptops with DVI. They usually have HDMI, VGA or both.

If you have a TV, you can try on it.

Soruce: https://www.cnet.com/news/hdmi-vs-displayport-vs-dvi-vs-vga-which-connection-to-choose/
 
  • #18
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Has anything hit that side of the screen, for those lines to occur? e.g. dropped
 
  • #19
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Has anything hit that side of the screen, for those lines to occur? e.g. dropped
The PC itself is cracked, not sure how it happened, but the screen itself is not cracked, thanks.
 
  • #20
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The PC itself is cracked, not sure how it happened, but the screen itself is not cracked, thanks.
By PC, do you mean the hardware?
What @jedishrfu said is on spot. Drivers can cause problems like that sometimes. Your options would be

1. Rollback the video drivers
2. Update the video drivers
3. Do a System Restore

Some people start with option 3 because it is the easiest to find and covers pretty much everything software related. For options 1 and 2, you can enter Safe Mode and do it from there.

Does the screen appears when you enter the BIOS/UEFI utility looks fine? If it all shows good on those utilities it is most likely a driver problem.
 
  • #21
Tom.G
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That sure looks like the classical physically damaged screen! The vertical lines on the left indicate a disconnect from the screen driver chips that do pixel addressing. The jagged black feature indicates fractures of one of the glass layers making up the screen.

I suggest taking it to a computer repair shop for a visual inspection and verification; they see a LOT of those instances. Used replacement screens are usually available for around USD$100. Replacing them though is definitely not a job for the inexperienced!

p.s. You got lucky. If that much of an impact occurs while the computer is running, the Hard Drive is usually destroyed too.
 

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