Error message in lab course project using TEL-218DRV equipment

[robv82]

I hope this is an acceptable location for this post. Does anyone have any experience trouble shooting or access to a help file for the Tel-X-Driver and TEL-218DRV equipment? I have included a copy of my correspondence with the company explaining the situation below.

Homework Statement

My lab group was assigned a project in our 300 level physics electronics lab. We are receiving an error message during set up. The help file is not included on the software disc that came with the equipment. I tried contacting the company. They responded once and then didn't reply again.

Good morning,
We are undergraduate physics majors. We were assigned a lab project using your TEL-218DRV equipment. We were hoping that someone there could provide us with some direction on an issue that we are having with the TEL-X-Driver Connection and Basic Setup procedure.
We get to step 8 in the procedure manual where the carriage arm rotates toward the lower angles to the Home Position Marker. The process will not proceed any further and we receive the error message, "marker size error". Our software disk does not have a help file and we were unable to find any relevant information on your website. Any assistant that you can provide would be greatly appreciated.
Thank you

Unfortunately, we don’t have one of those anymore, so my troubleshooting abilities will be limited. Does the carriage arm move at all after you click “yes” in step 7?

Yes, it does move to the lower degrees.
Do you have access to a help file or list of error messages?
Thank you

 

[BigJDubs]

for your help. No, unfortunately I don’t have a help file or list of error messages. The best advice I can offer is to double check the connections and ensure that they are all secure. If that does not work, then I suggest speaking with a professor or advisor to see if they can provide you with further guidance.