Bug Troubleshooting Login Issues: How to Fix Broken Logins in 15 Minutes or Less

  • Thread starter Thread starter testingagain
  • Start date Start date
AI Thread Summary
Login issues are currently affecting users, with many receiving error messages about exceeding failed login attempts after only one try. Restarting the browser seems to help some users regain access, while others suggest not logging out until the problem is resolved. The root cause is identified as a malfunctioning load balancer that is not properly carrying over user IPs. A temporary fix has been implemented by disabling the login strike system, although this poses a security risk. Users are encouraged to stay updated on the situation as troubleshooting continues.
testingagain
logins broken? Don't log out!

Maybe I'm just stupid, but logins currently seem to be broken. I can log in by making a new account and visiting the URL given in the email. However, if I log out of that account and then try to log back in, I get an error message saying I'm over my quota of failed logins, and I should try again in 15 minutes. After 15 minutes, it still doesn't work.

-Ben Crowell
 
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Yep, I had that too. I only tried to log in once (the first time) and it came up.

Just restarted and it worked though.
 


Yes, there is a problem. I suggest that no one log out if you plan to come back to PF before the problem is fixed.

We can post here when the problem is fixed. Disregard any e-mails telling you to reset your password to avoid more problems.
 


JaredJames said:
Yep, I had that too. I only tried to log in once (the first time) and it came up.

Just restarted and it worked though.
Did you reboot Jared?
 


Evo said:
Did you reboot Jared?

Yeah (was actually for another issue, but solved both).

It came up saying I'd tried to many times (all of once) and so I just closed the browser and then restarted and I had to log in again, but it went straight through.
 


Please send me an e-mail when this gets fixed. I can't login with my real name and had to make up this absurd replacement name. Once it is fixed you can disolve this bogus membership as I only created it for the purpose of submitting this single post.
 


Snyder Jimmy said:
Please send me an e-mail when this gets fixed. I can't login with my real name and had to make up this absurd replacement name. Once it is fixed you can disolve this bogus membership as I only created it for the purpose of submitting this single post.
How can we send you an e-mail if we have no way of guessing who you are?
 


JimmySnyder? :biggrin:
 


Don't reboot! People are getting locked out.
 
  • #10


I just installed another browser (FF update crashes on 7x64) and I couldn't log in either! I had to open FF which is "remembered".
 
  • #11


*pant* wow I've been locked out all day :cry:!
 
  • #12


Oh, look at that sad post count.
 
  • #13


unbasil said:
Oh, look at that sad post count.
Aww, {{{{hugs}}}} unbasil At least you're here in spirit.

GREG!
 
  • #14


I noticed this problem about two hours ago, I just grabbed next computer to me and logged in
 
  • #15


This didn't bother me, as I'm always logged in. PF will never escape my vile clutches.
 
  • #16


Holly Crap. I'm In. I thought I was going to loose my mind.

Thanks so much for the work Greg. And Evo, you're my hero. :):):)
 
  • #17


dlgoff said:
Holly Crap. I'm In. I thought I was going to loose my mind.

Thanks so much for the work Greg. And Evo, you're my hero. :):):)
Yay, you're back! Thank Greg, he's working on a permanent fix. Until he says it's all fixed, you might not want to log out.
 
  • #18


YEEES! It works again!

Greg, Evo, you're my heroes!
 
  • #19


Evo said:
Yay, you're back! Thank Greg, he's working on a permanent fix. Until he says it's all fixed, you might not want to log out.

Thanks Evo. I'm going to keep hooked up all night, just in case.
 
  • #20


Yeah I can login now. BTW was this problem in any way related to the mathjax testing that was going on ?
 
  • #21


Char. Limit said:
This didn't bother me, as I'm always logged in. PF will never escape my vile clutches.

I hadn't been able to log in all day until this evening. Anyway, how do you stay "always logged in"? I find if I'm idle for a [not very long] period of time it automatically logs me out.
 
  • #22


LCKurtz said:
I hadn't been able to log in all day until this evening. Anyway, how do you stay "always logged in"? I find if I'm idle for a [not very long] period of time it automatically logs me out.

Never being idle helps. A lot. Also, I never delete cookies.
 
  • #23


mishrashubham said:
Yeah I can login now. BTW was this problem in any way related to the mathjax testing that was going on ?

Not related. The problem is with our load balancer. It's not carrying over member's IPs. Still working on it. I disabled the strike system for the time being.
 
  • #24


Turning the strike system back on for testing. There will be login issues for the next bit of time.
 
  • #25


It happened to me too...but I deserved it -_-
 
  • #26


I wonder if these are not first signs of the incoming end of the world?
 
  • #27


I wonder what the second signs would be
 
  • #28


HeLiXe said:
I wonder what the second signs would be

a rash
 
  • #29


HeLiXe said:
I wonder what the second signs would be

The third signs: PF becomes overwhelmed by crackpots.
The fourth signs: The crackpots steal the golden horn of destiny. Nobody can change their username.
The fifth signs: Mentors start disappearing.
 
  • #30


Greg Bernhardt said:
a rash
:eek: It's coming y'all! Head for the hills!
micromass said:
The third signs: PF becomes overwhelmed by crackpots.
The fourth signs: The crackpots steal the golden horn of destiny. Nobody can change their username.
The fifth signs: Mentors start disappearing.

Well I've seen some of the fourth and fifth signs but the third one has yet to be seen...
 
  • #31


Greg Bernhardt said:
a rash

Wow. You're up early after a long night of work.

Let me know if it ever becomes safe to log out then back in. But I guess with my new DSL connection, I can stay hooked up until the end of time.
 
  • #32


dlgoff said:
Wow. You're up early after a long night of work.

Let me know if it ever becomes safe to log out then back in. But I guess with my new DSL connection, I can stay hooked up until the end of time.

It's fine now because I disabled the login strikes function. but that is a security risk, so it can't stay off forever. still trying to figure out the issue.
 
  • #34


Greg, you're awesome, the time that you spend keeping this forum going is amazing. Thank you so much for all that you do!
 
  • #35


Evo said:
Greg, you're awesome, the time that you spend keeping this forum going is amazing. Thank you so much for all that you do!

Exactly! We are all grateful to you!
 
  • #36


Evo said:
Greg, you're awesome, the time that you spend keeping this forum going is amazing. Thank you so much for all that you do!

Yes, thank you.
 
  • #37


testingagain said:
Maybe I'm just stupid, but logins currently seem to be broken. I can log in by making a new account and visiting the URL given in the email. However, if I log out of that account and then try to log back in, I get an error message saying I'm over my quota of failed logins, and I should try again in 15 minutes. After 15 minutes, it still doesn't work.

-Ben Crowell

A similar situation occurred to me today[early morning, 20/05/2011--by the Indian Standard Time]!There was a report that somebody tried a wrong password at least five times and that I should try after 15 minutes.[This repeated several times]
I also got an email from physicsforums.com reporting the IP address of the machine from where this attempt was being made---"The person trying to log into your account had the following IP address: 74.86.200.109"
This address corresponds to that of Physicsforums.com under the name Greg Bernhardt .
[One may check the fact at the link:http://whatismyipaddress.com/ip-lookup
I reported this to the Scientific American as well as at the ID:gregbernhardt@gmail.com

There has been no problem after that--so far
 
Last edited:
  • #38


Yes, I'm in!


It gave me a scare at first, I thought someone was hacking my account. :eek:
Borek said:
I wonder if these are not first signs of the incoming end of the world?
HeLiXe said:
I wonder what the second signs would be
The cosines, of course.
Greg Bernhardt said:
It's fine now because I disabled the login strikes function. but that is a security risk, so it can't stay off forever.
What exactly does that do, and how is it a security risk? Is it that feature that limits you to 5 login attempts?
 
  • #39


dlgoff said:
I can stay hooked up until the end of time.

That can be pretty short, with earthquakes striking tomorrow at 18 local time.
 
  • #40


Evo said:
Greg, you're awesome, the time that you spend keeping this forum going is amazing. Thank you so much for all that you do!

Thanks, Greg :smile:!
 
  • #41


The tradition is to fishslap newcomers.

I believe that tradition should be carried out on the sockpuppet accounts as well--slap the sockpuppets with fishes. :biggrin:
 
Last edited:
  • #42


HeLiXe said:
I wonder what the second signs would be

Greg Bernhardt said:
a rash

Oh Sh**t!
 
  • #43


Borek said:
That can be pretty short, with earthquakes striking tomorrow at 18 local time.

If we have to go. At least we'll be hooked up to PF. Can't think of a better way to go.
 
  • #44


Borek said:
That can be pretty short, with earthquakes striking tomorrow at 18 local time.

Whew, thank God! No problem here..we don't use 24 hour time. :rolleyes:
 
  • #45


Interesting idea, I will give it a shot.

Something like date +%r may save a day.
 

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