I believe the current view amongst theorists, is that Hawking radiation and its quantum gravity based completions does NOT contain sufficient information to solve the information loss paradox, even in principle. Nor is the exact details of the 'local infalling observer' problem solved in the asymptotically flat case or even the AdS case. It is of course widely believed (and in the ADS case, proven explicitly) that physics must remain unitary, but how exactly that works concretely is an open question.
You really do need an extra physical mechanism or principle to solve the problem. For instance, some amount of novel nonlocal physics around the horizon of the black hole.
In the initial formulation of the black hole complementarity principle by Susskind, he posited a sort of stretched horizon, which is essentially a brane that is formed close to the horizon. Upon further review, this doesn't quite work, but modern thought is that you need something like that.
Anyway, for a good discussion of the problem and why Hawking radiation perse cannot be the answer, see the following papers:
http://arxiv.org/abs/arXiv:1108.0302
http://arxiv.org/abs/arXiv:1101.4899