Dismiss Notice
Join Physics Forums Today!
The friendliest, high quality science and math community on the planet! Everyone who loves science is here!

Problem installing an old printer.

  1. Mar 7, 2014 #1
    I just bought a HP I5 desktop and I am trying to install an old HP deskjet 7410 All-IN-One printer onto it. The computer is a Win 7 Home Premium 64 bits. I tried the original disk came with the printer and it did not work.

    So I download the installation program from HP. It failed the first time. So I downloaded again and try installing again. It got stuck and I had use task manager to end the program. After that, I tried a few times again. When I click the execution file, it started to extract the program, but it just disappeared. The computer just go back to idle state as if nothing happened.

    I went to Control panel and try to uninstall any partial programs that might be there, but I did not see anything relate to the HP printer. This is a new computer, very few programs in the computer, nothing funny looking.

    Can anyone tell me what can I do?
  2. jcsd
  3. Mar 7, 2014 #2


    User Avatar
    Gold Member

    Is the driver 64 bit?
  4. Mar 7, 2014 #3
    Yes. I double checked that. It was actually installing for a while before it failed the first time.
  5. Mar 7, 2014 #4
    Are you installing in admin mode? Right-click the installer icon and choose run as administrator.
    2009-10-21 , Version13.1.0, 362.68M is the correct Windows 7, 64 bit version according to HP, is that the one you're using?
  6. Mar 8, 2014 #5
    Yes, the size looks right.

    This is a new computer, I only set up one user name. It did not ask me for administrator information.

    What is the installer icon?

  7. Mar 8, 2014 #6


    User Avatar
    Gold Member

    He means setup.exe file.
  8. Mar 8, 2014 #7
    Thanks, but he was saying right click the installer icon!!!

    How do I go to administrator log in? It's a new computer, I did not set up administrator, only one user name and one computer name.
  9. Mar 8, 2014 #8


    User Avatar
    Gold Member

    If there's only u=one user,it has to be an Administrator account.If you are not sure,got to Control Panel\User Accounts and Family Safety\User Accounts.
    Notice the "Administrator".

    Right click on the setup.exe >Run as administrator.

    Attached Files:

  10. Mar 8, 2014 #9
    I'll look at that tomorrow.

  11. Mar 8, 2014 #10
    i verified, I am in administrator. What is my need step?
  12. Mar 9, 2014 #11


    User Avatar
    Gold Member

    Right click on the setup.exe >Run as administrator.

    I'm not sure but that works for many problems like this.
  13. Mar 9, 2014 #12
    There is no setup.exe if you've got the correct driver from HP. The file name should be AIO_CDB_FSW_Full_Win_WW_130_141.exe.

    An icon is the little picture that represents a file or shortcut. They have words underneath them. Those words are often the program name or file name but you have the ability to name or rename it anything you like.

    Find the driver file you downloaded. Right-click it. Choose run as administrator.

    Being logged in with an administrator account and running a program as an administrator are not the same thing. Running a program as an administrator grants the program additional rights & privileges that are often required to install successfully, especially when writing to areas driver files are located in.

    If you need some video instruction perhaps YouTube could add some clarity to the text/graphic explanations we have provided so far.

    Best of luck,
  14. Mar 13, 2014 #13
    Sorry took so long to response. I verified the name of the file and everything.

    I tried exactly like you suggested, it started to extract the program, but after it completed, it just disappeared like before.

    The first time, the file actually went very far and finally it said something like have to run as administrator. I tried doing it again, it hung. I had to push and hold the power button for 10 seconds to force the computer into hard turn off. Ever since, it just disappeared after extracting the program.

    I went into the Uninstall Programs and look for any residual files of the printer and I can't find any. So I don't know what else to do.

    Could it be it wrote to the registry the first time and mess up when I had to force turn off the computer. I had no choice, I tried Ctrl/Alt/Del and it did not response. So the whole computer was stuck.

    Please help.

    Last edited: Mar 13, 2014
  15. Mar 14, 2014 #14
    I opened the registry, I didn't see any HP printer stuff. I am stumped.
  16. Mar 14, 2014 #15


    User Avatar
    Gold Member

    Try asking HP customer support.
  17. Mar 16, 2014 #16


    User Avatar
    Science Advisor
    Gold Member
    2017 Award

Share this great discussion with others via Reddit, Google+, Twitter, or Facebook