This morning, I called TDS to report an outage. The guy that I spoke to denied that there was any outage in my area and demanded that I unplug my modem, restart my PC, and auto-reconfigure the modem, among other things. After over 1/2 hour of that nonsense, he said that I would have to call Actiontec to "fix" my modem because the problem was not on their end. To make a long story short, he bumped the situation up to a senior tech, and lo and behold the local switch had experienced a massive failure. Not just an easily replaced card, but a whole rack of electronics. I hate dealing with script-monkeys that treat you like you are an idiot. I have set up and maintained networks, so I do have a clue. Unfortunately, there are no other ISPs available on this rural road, and no cable companies either. I got much better customer support at our last residence. We moved out here to get some privacy and reduce my exposures to fragrances from dryer-vents, etc, but there are trade-offs.