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What do you think of your ISP?

  1. May 24, 2012 #1

    turbo

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    Gold Member

    This morning, I called TDS to report an outage. The guy that I spoke to denied that there was any outage in my area and demanded that I unplug my modem, restart my PC, and auto-reconfigure the modem, among other things. After over 1/2 hour of that nonsense, he said that I would have to call Actiontec to "fix" my modem because the problem was not on their end. To make a long story short, he bumped the situation up to a senior tech, and lo and behold the local switch had experienced a massive failure. Not just an easily replaced card, but a whole rack of electronics. I hate dealing with script-monkeys that treat you like you are an idiot. I have set up and maintained networks, so I do have a clue.

    Unfortunately, there are no other ISPs available on this rural road, and no cable companies either. I got much better customer support at our last residence. We moved out here to get some privacy and reduce my exposures to fragrances from dryer-vents, etc, but there are trade-offs.
     
  2. jcsd
  3. May 24, 2012 #2
    The guy may be trying to create demands, well I guess.
    I don't like anyone who is having such an attitude also. That is so good of you.
    I used to deal with my ISP before when my air-link became broken, he offered lots of instructions on command prompt commands such that I could get him the information on the connection I was using. My English wasn't that good (only was about beginner~intermediate level) to understand what he was actually telling me. That was just a bad time I had too in my life. Thank you turbo so much for your story.
     
  4. May 24, 2012 #3

    Borek

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    Staff: Mentor

    Have you tried to say "shibboleet"?

    tech_support.png
     
  5. May 24, 2012 #4
    I don't know how people think about your image, but it's a very informative and enlightening hint to me. :biggrin: Thank you for your "clarification".
     
  6. May 24, 2012 #5

    russ_watters

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    Staff: Mentor

    I'm happy with my ISP, but this issue is universal. I bet the techs working on problems I have would be surprised by how fast my hardware reboots if they really thought about it. :devil:
     
  7. May 24, 2012 #6

    Borek

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    Staff: Mentor

    Thinking is not part of the script, so there is no risk.

    Somehow it reminded me of how Feynman was repairing radios by thinking.
     
  8. May 24, 2012 #7

    turbo

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    Gold Member

    That cartoon mirrored my experience almost to a T. Except for the 12+ hour loss of broad-band.
     
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