So the way she explained it was that because it captures some of the rays (orange) that would go straight down(ish), that helps make the middle a little dimmer, and the purple rays get bounced out farther away from the fixture, and the dotted purple lines end up going close to straight down. that way you can have a fairly even distribution of light in a decent radius from the fixture and more light being dispersed outward from the light which is dimmer, but due to the other light fixtures around it producing the same effect, it can produce an even light distribution across a large area instead of just a bunch of bright spots surrounded by dark areas.
If you are in a building with a large room, then even when the lights are turned off, one or two will stay on. go check out what the dispersion pattern is under one of those lights, and then think about how that will fit together with all the other lights in the room. Then if the fixture is on hinges (like most of them are) make it swing down and then look at it again. it will be a lot brighter in the middle with less light along the edges of the pattern.
She used some really odd words that I have never heard before, but that is what I got out of the conversation I had with her... But she suggested looking at the fire alarm flasher which, if you have a newer model, has all kinds of crazy angled mirrors in it, but it disperses the light in a way such that anyone in the room can see it clearly.
The engineering that goes into light fixtures is crazy, they can create models of exactly what the light will do and how it will disperse in a room. or more so how it will not. You will notice that there are tons of different types of fixtures for those fluorescent bulbs. each one is useful for a specific room with a specific pattern to the lights that are used with specific lighting needs. each one has different dispersive properties depending on what the room is to be used for. Just walking from my office to the restroom, I pass under 7 different types of fixtures for the same exact bulb.