Dr. Courtney said:
Yes, it is good for students to seek advice from faculty in their home departments. But I've been increasingly underwhelmed with some of the guidance students I mentor have gotten from their academic advisors. Bad guidance is most common when the faculty member serving as a student's formal advisor is changed, so they are suddenly getting advice from someone who does not know them very well. Had a student a couple weeks ago whose advisor was pressuring to change their concentration in order to "graduate in December and get a job" even though the student's goal was to complete their original concentration, graduate in May, and attend graduate school. The student has a strong enough academic record to be an appealing candidate to all the grad schools on their short list. Since the academic advisor was unwilling to sign a needed document affirming the course schedule, the student had to appeal to the head of the department. It was more than an inconvenience, since the student's financial aid was jeopardized by the delay. This student's research goals for the year as well as their grad school plans both require two more semesters as an undergrad.
At the beginning of a new academic year especially, it seems that academic advisors are overwhelmed and often unable to give each student the care and individualized attention needed to offer good advice. They seem to do a better job ensuring students meet the graduation requirements of the department and institution than optimizing the path for a given student's abilities and goals while still meeting those requirements. A book of ancient wisdom says, "Many advisers make victory sure." I encourage students to get second and third opinions from professionals who demonstrate both personal success as well as a willingness to understand a student's goals, dreams, aspirations, abilities, and weaknesses. If a student has a research supervisor, my experience has been that their research supervisor knows them much better and gives better advice than the academic advisor assigned by the department. Even a classroom instructor who has taken an interest in a student often gives pretty good advice also.