- #1
lisab
Staff Emeritus
Science Advisor
Gold Member
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I'm watching (on TV) a very well-known person apologize for a remark she made that was very inappropriate. This post isn't about the person or the comment; it's about apologies.
It seems there is a misunderstanding of how to apologize, these days. I hear variations of, "I regret my comments were offensive to you."
Is that an apology? No! If you screw up, say, "I screwed up." Explain that there was no malicious intent -- and mean it!! Everyone screws up; no one is expected to be perfect.
Here's a decent guide I found:
Does anyone else notice this lack of apology etiquette?
It seems there is a misunderstanding of how to apologize, these days. I hear variations of, "I regret my comments were offensive to you."
Is that an apology? No! If you screw up, say, "I screwed up." Explain that there was no malicious intent -- and mean it!! Everyone screws up; no one is expected to be perfect.
Here's a decent guide I found:
http://www.perfectapology.com/index.htmlA proper apology should always include the following:
- a detailed account of the situation
- acknowledgement of the hurt or damage done
- taking responsibility for the situation
- recognition of your role in the event
- a statement of regret
- asking for forgiveness
- a promise that it won't happen again
- a form of restitution whenever possible
Does anyone else notice this lack of apology etiquette?