Tech Support
Tech: OK, right click on the desktop
Caller: OK, I did that
Tech: now do you see the pop-up menu
Caller: No.
Tech: Hm ... well, try it again and tell me if you see the pop-up menu
Caller: No, I did it again but still nothing
Tech: Can you tell me, very precisely, just what you are doing?
Caller: I'm doing exactly what you said to do. You said "write 'click'" so I typed in 'click'.
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Tech: You say the power switch on your new computer doesn't work?
Caller: Right. I can't even get the computer to turn on
Tech: Tell me where the power switch is and exactly what it looks like
Caller: It's right there on the floor where it belongs. It looks a little bit like a mouse but when I press it with my foot, nothing happens.
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Tech: Do you still see the cursor?
Caller: No, he left for work about an hour ago.