When stuff like this happens where you evaluate (x^2 - 9)/(x-3) to be 0/0, you can try to factor out the expressions.
Here, the numerator factors out pretty easily. (x^2 - 9) becomes (x+3)(x-3), so then you have
[(x+3)(x-3) / (x-3)]
Now just cancel out the 2 (x-3)'s, giving you (x+3)/1.
Now substitute that 3 in for x, since you want to evaluate it at x = 3, or more specifically, as x approaches 3.
That gives you (3+3)/1 = 6.
Since it's asking you if the value that it gives for x = 3 (being 6) is continuous, to find out if it is, you must compare the value that it gives you with the value that the function (x^2 - 9)/(x-3) actually approaches.
By factoring out and canceling we already found that the value approaches 6, which is what they assigned the value at that x to be.
Since they didn't assign it to another value (i.e. 12, in which case it would be getting closer and closer to 6, then when it got to 6 it would go to 12, then it would go farther and farther from 6, starting infinitely close, this being discontinuous),
but since it's NOT 12, and IS indeed 6, it is continuous, because there are no jump discontinuities such as that.
A quicker approach that you'll learn later is "L'Hopital's rule", in which you take the derivative of the numerator and the denominator if it is indeterminate form, until you have something that is not indeterminate form. (0/0)