Having trouble with Windows installation and CD Rom drive? Any solutions?

  • Thread starter Thread starter Kenneth Mann
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The user is experiencing issues reinstalling PageMaker 6.5 on a Windows XP system, encountering an error message during the InstallShield process that provides no details. Despite autorun being enabled and the CD drive functioning properly, the installation fails after displaying a message box with an "X." Suggestions include checking the installation source and ensuring the CD's setup files are accessible. The discussion emphasizes troubleshooting steps for software installation problems, particularly with older applications. The issue remains unresolved, highlighting the challenges of installing legacy software on outdated operating systems.
Kenneth Mann
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I tried installing (actually re-installing) a package on my home system, which has XP. When the install was started, it gives the "loading InstallShield" message, and just as it finishes it gives the familiar jarring sound and a tiny message box with nothing but an "X" and the "OK" click button. Once clicked, everything goes away. It gives no hint what its problem is. Can anybody help?

BTW: Yesterday I had a hard time opening the CD Rom drive.

KM
 
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So you are having trouble installing software?
 
Yes. When I click on the message box, the install goes away. If I don't I can't do anything.

KM
 
Are you installing this package through the internet, or through a CD? If you are downloading it from the internet try to download from another source. If you are installing from a CD check if autorun is enabled. If you don't know how to enable it go to the the CD drive in "My Computer" typically D:\ and open it. Inside you should find a file called setup.exe or install.exe.
 
What is the software you're trying to install and what is it for? Is it a driver package?
 
logickills said:
Are you installing this package through the internet, or through a CD? If you are downloading it from the internet try to download from another source. If you are installing from a CD check if autorun is enabled. If you don't know how to enable it go to the the CD drive in "My Computer" typically D:\ and open it. Inside you should find a file called setup.exe or install.exe.

Autorun is enabled. In fact, when the CD is inserted it comes up easily. Then, when the program is selected to install, Installshield stares and apparently finishes, but then the problem message box comes. When the OK is clicked, the installshield goes away and nothing else happens.

KM
 
vincentm said:
What is the software you're trying to install and what is it for? Is it a driver package?


It's an older version of PageMaker 6.5.

KM
 

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