Support Ticket Application/Plugin

[Dembadon]

"Support Ticket" Application/Plugin

I work for a (very) small, private company. I'm trying to come up with a system that will allow those of us on the support staff to "claim" an email when it arrives so that we aren't troubleshooting the same equipment and stepping on each other's toes.

We use Microsoft Outlook for our email client.

I'm hoping for something that will integrate with what we're currently using, like a plugin for Outlook that will enable us to click on an email and "tag" it. It would then send some sort of notification that the email is being addressed by someone else and to leave it alone.

Does anyone know of anything along these lines?

 

[Greg Bernhardt]

Something like this would be really useful. You're not going to find what you need natively, but there are many support ticketing integrations with outlook.
https://www.jitbit.com/helpdesk/outlook-helpdesk/