Borg said:
don't have a lot of patience though for incompetent reps who insist on telling me completely wrong information.
wow
Especially when they get officious.
One of Hamlet's "Slings and Arrows" is "insolence of office"
Another Boring Anecdote but ending is happy..
.......................................
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Politeness pays even if it's just that you feel good inside about being kind to somebody who's got a pretty undesirable job..
Fair Anne's cellphone quit one day in March mid-conversation. Said "Unable to find network" and all the bars disappeared.
i spent probably twenty hours with T-Mobile's customer service trying to get it working again.
The ladies in their Phillipines call center were extremely polite(well with one exception) , but you could tell they worked from a script and were unable to penetrate their own company's computer to find out why the account wouldn't recognize either the old phone or the new one i'd bought in desperation.
So i packed both phones and all three simcards in a box,
Looked up T-Mobile's 'investor relations' webpage and found the company president in their Bellevue Washington headquarters.
I mailed the box to him with a letter describing my misadventures.
I made sure to praise by name those nice ladies in their Manila call center who'd work so hard trying to make my doggone T-Mobile phone recognize their T-Mobile network.
And i told him i intended to sue in small claims court and when they didn't show up i'd win , and would have the sheriff seize and turn over to me all of their transmitters in Sharp County .
Then I went to local ATT store and got Anne a new phone .
A few days later i got a phone call on the landline from an assistant to T-Mobile's president . He said all records of our account had vanished along with our 1200 prepaid minutes. He sent me a new phone and promised to re-instate the minutes.
When the new phone arrived and i called to activate it, another very nice lady in T-Mobile's Manila call center one Miss "Ika" magically discovered our old account with all its minutes intact. She re-aligned my new phone to that account . She even called my landline two hours later to make sure we'd had success.
So, using the new phone i called that president's assistant and told him he owed Miss Ika lavish corporate level recognition for customer service above and beyond call of duty. , and a steak dinner .
I followed the conversation with email to same effect and included the links to both of Manila's Outback Steakhouses. I offered to pay for her dinner myself. He wrote back assuring me he would see to it.So now i the ultimate luddite find myself in a two cellphone family.
oh well, at least i can laugh about my stubborn-ness.
And i really hope Miss Ika got her steak dinner.
old jim
That really should be a commercial!
