we have two cd drives d: and e: our d drive won't open at all. and for some reason our computer doesn't recognize that we have and e drive. I want to install new software, but because neither works, i can't. help??
-Immediately after you turn on the computer - before any OS loads up - do the eject buttons work properly? Are the lights on the drives turning on at all? Can you check your BIOS setup to see if it lists the drives?
-What sort of drives are D: and E: (cdrom/cd writer/dvd rom)?
-If you know what device corresponds to your E: drive, is it listed in the Device Manager? Is the device reported as functioning?
-What software have you been installing? (ie did this happen right after you installed some CD burning software?)
It would help if we could pinpoint the start of the problems.
um, the e drive opens always, but the comp doesn't recognize it. i'll restart my comp and tell you if it lights up and stuff.
d: is a cd r/rw e: is dvd
um, the cd r/rw drive shows up in the device manager, dvd drive doesn't. it says the cd r/rw is working...
i don't know when it started happening, i installed a game that a friend gave me, which works fine, and and hasn't caused any problems on their comp. that was about a month ago, maybe two... i forget.. the summer all blurs together, but either way, i definetly installed it after the last time we reformatted. right now i'm trying to install some webcam software that i just bought today.