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Cannot use Android phone in fastboot mode

  1. Sep 16, 2018 #1

    Wrichik Basu

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    Gold Member
    2018 Award

    I have a Samsung Galaxy On7, Android 6.0.1.

    On my computer (Windows 7, 32-bit), I have adb and fastboot installed. I can work on my phone properly from adb. But the problem starts in fastboot mode.

    When I put my phone in bootloader mode, the computer takes the phone to be a modem. There are several videos that show how the driver problems can be solved, but once my computer identifies the device as modem, I cannot do anything else, as it is reluctant to install the Android Bootloader Interface drivers for my phone, saying they are the ones meant for a modem.

    I have even tried to stop auto installation of drivers, but even then the device is recognised as a modem.

    Is there any way I can stop my computer from recognising the device as a modem?
    Last edited: Sep 17, 2018
  2. jcsd
  3. Sep 21, 2018 #2
    Thanks for the thread! This is an automated courtesy bump. Sorry you aren't generating responses at the moment. Do you have any further information, come to any new conclusions or is it possible to reword the post? The more details the better.
  4. Sep 23, 2018 #3
    I am afraid, everything you got (Samsung Galaxy On7, Android 6.0.1, Windows 7, 32-bit) is obsolete.

    You can't expect Windows 7, a 2010 OS to recognize a 2015 Samsung device, same as you can't expect to install a 2018 Android OS on a 2015 smartphone if that's what you are trying to do. You will only succeed in bricking the phone.

    Is the phone battery still working?
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