Online systems for serious services

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Online portals for essential services like schools, colleges, and banks often lack user-friendly design and functionality, contrasting sharply with more engaging platforms like Newgrounds, which prioritize their online experience due to revenue generation. The discussion highlights that many "serious services" focus on minimal investment for basic information delivery rather than user experience. Key distinctions between "flat out awful" and "state of the art" portals include logical structure, ease of information retrieval, reliability, and maintenance frequency. A site can utilize advanced technology but still be ineffective if it fails to provide a seamless user experience, resulting in frustration for users.
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Has anyone ever noticed that the online portals for things like schools, colleges, and banks are flat out awful, while sites like newgrounds feature state of the art online portals?
 
Computer science news on Phys.org
That's because sites like newgrounds make their money off of their online portal.

"Serious services" make their websites to provide information. The least they can get away with spending to achieve that goal is the best.
 
What are some things that (to you) distinguish "flat out awful" from "state of the art?"

To me, it's very possible for a site to be both "state of the art" in the sense of using a lot of new gee-whiz technology, and "flat out awful" in terms of not being logically structured or not able to find information quickly.
 
Working half the time, frequent errors, excessive maintenence outages, etc.
 

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