Troubleshooting Dual Computers with Shared Internet Connection

[Jeebus]

My friend has a problem. He has a computer that has one working internet and his other computer's internet is down. They are in separate rooms but are connected by an extension cord. They are both connected to the same modem, any ideas why one is working and the other isnt? (They share the same internet connection)

 

[chroot]

1) I wasn't aware modems (I assume you mean cable or DSL) could support more than one computer.

2) You ought to tell us what kind of "extension cord" you're talking about. USB? Ethernet?

3) You ought to tell us what kind of modem he's using. Surboard? What model?

4) Did this configuration work in the past and then stop working, or is he trying to set it up for the first time?

- Warren

 

[Monique]

Something wrong with the router?

 

[Monique]

Try resetting the router by turning it off for 30 secs, make sure there isn't a firewall blocking your internet access and take a look at the following thread https://www.physicsforums.com/showthread.php?t=37940, maybe it's an electrical problem.

 

[chroot]

I'm wondering if he doesn't have a router at all, and is trying to connect two computers to the same modem, one via ethernet and one via USB or something...

- Warren

 

[Jeebus]

Yeah, it's a DSL.

- A USB cord.

- Speedtouch is all he could find

- It worked in the past, he says.

He's also wondering if Norton Systemworks kills the internet?

 

[Jeebus]

Try resetting the router by turning it off for 30 secs, make sure there isn't a firewall blocking your internet access and take a look at the following thread https://www.physicsforums.com/showthread.php?t=37940, maybe it's an electrical problem.

How does he check to try and reset the router by turning it off?

 

[chroot]

Okay so he has some Speedtouch device which includes a firewall and hub along with the modem itself.

Has one of the computers been moved? It's possible his USB cord is too long and is not able to serve the long distance between the PC and modem. Perhaps he should consider using ethernet instead, if his particular Speedtouch device supports it.

Has anything else changed in his configuration? Most problems like this occur when something is moved, upgraded, or re-configured in some way.

- Warren

 

[Monique]

He's also wondering if Norton Systemworks kills the internet?

Could be, just turn the software off and he'll find out.

I'm not sure what your question was about the router, but modems and routers reset themselves when you take power off of them for 30 secs. It's worth the effort locating both the modem and the router and see what's going on.

 

[Tom McCurdy]

Don't get the internet it wastes your time
lol
god I really do waste a lot of time online though
speaking of which
bed time