Virus? Computer with Windows ME Issues

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A computer running Windows ME experienced a sudden change in screen appearance resembling safe mode, despite not being in that mode. Norton antivirus disappeared, and the computer disrupts the phone line when connecting. Additionally, several programs have vanished, and sound functionality has ceased. These issues suggest potential system corruption or malware infection, necessitating troubleshooting steps such as checking for hardware conflicts, running system diagnostics, and possibly reinstalling the operating system or restoring from a backup.
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I have a computer with windows ME which was working fine then suddenly the appearance changed on the screen (looks like it's in safe mode but isn't) the norton antivirus program disappeared and it knocks the phone line out when it connects. some other programs have also disappeared. :confused:
 
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oh and the sound also quit working
 
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