I was using iTunes, but I found myself having to do a Google search any time I wanted to do anything with it. And apparently lots of other people do too, because there's lots of results for the same exact questions I asked. So I decided to find an alternative to iTunes. I found a program called MediaMonkey. Well, a simple thing like erasing the iPod or putting music on the iPod is so esoteric that I have to, yet again, do Google searches to find out how to do it. Why can't they just have a button that says "Erase iPod" or "drag music here to put on iPod"? I've had problems like this with other programs as well. The features are just worded strangely, or the path you have to take to get to your goal is obscure. "Would it be in tools, properties, or options?" And the features that are of the least importance are the first ones you see. You'd think the most important features of iPod programs would to put music on or take music off of the iPod. But to do that, you have to do Google searches. However, if you want to "analyze volume" or access your "media server", it's right there in the front. No searching needed.