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Mouse won't click to open files

  1. Aug 28, 2015 #1
    I have a problem developed in the last week or so. I sometimes cannot open folders and files by left click the mouse. When that happens, first I can right mouse click and select "Open" to open, but after a little while, it stop working. I have to restart the computer to get it back.

    This is a 4 months old laptop with Win7 pro. I use Norton 360. Other than that, the laptop has been behaving.

    I have to restart ones or twice a day. Please help me fixing it.

  2. jcsd
  3. Aug 28, 2015 #2
    I'm assuming all other programs become slow (or unresponsive) too? Try both of these: run a virus scan, and also press f12 when booting up and run a hardware diagnostic. If those don't find anything, run the windows repair kit (or something like that--you should be able to find out how online). It could be a virus or maybe a hard drive problem. You may end up needing a new hard drive.
  4. Aug 28, 2015 #3
    Thanks for your reply, I don't have the "F" keys. Any CTRL or Alt combine keys that can do the F keys?

  5. Aug 28, 2015 #4


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    What sort of laptop is this? There should be keys for F1-F12 along the top of the keyboard, along with an Escape key and other control keys. Sometimes, on laptop keyboards, you may need to activate the Function keys by pressing a key marked "Fn" and then another key along the topmost part of the keyboard.

    If it's indeed a Windows laptop, there will be a special Windows key located on the bottom left of the keyboard, near the space bar.
  6. Aug 28, 2015 #5
    You can run the hardware diagnostic from windows as well. You should be able to see how by googling it.
  7. Aug 29, 2015 #6

    I ran a complete scan with Norton, everything seems ok. I need to find out how to run the diagnostic. I always have Norton from day one and I don't serve on the web much, mainly go to some specific technical forums like Diyaudio. I doubted I got infected at all.
  8. Aug 29, 2015 #7


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    Have you tired unplugging the mouse and plugging it back in again? I have a work laptop that sometimes doesn't recognize the USB mouse. If I unplug it and plug it back in again, it works fine.
  9. Aug 29, 2015 #8


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    Not many people serve on the Web. Most of us just surf. :wink:

    You never said is you were using a separate mouse with your laptop or if this machine has a touchpad built into it.
  10. Aug 29, 2015 #9
    The mouse is working, I just tried unplug and plug in the USB, did not help. I had to restart the computer to get back the control.

  11. Aug 29, 2015 #10
    I went of the the web to look for help in windows hardware diagnostic, I don't dare to use them. Can you suggest some safe site for me?

    Some times, I cannot even restart the computer, it got stuck shutting down and I have to press and hold the power button to force turnoff, then push the button to start again.

    Last edited: Aug 29, 2015
  12. Aug 29, 2015 #11


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    Another thing that I would try is using different USB ports. I had a laptop once that had issues with just one of the three available USB ports. I learned not to use that one.
  13. Aug 29, 2015 #12
    Will do, thanks
  14. Aug 29, 2015 #13
    Do not use an online one. I meant that you can start the diagnostic from Windows, but you can look up how to start it.
  15. Aug 29, 2015 #14
    I tried restore the system back to 8/22, we'll see whether this will help. I don't remember whether this is earlier enough as this has been going on a few days already.

    I use control panel, Recovery and choose restore to previous date, but I can only get to 8/22 as I cannot get any earlier date. Is there any way to restore to even an earlier date and how?
  16. Aug 30, 2015 #15
    Sadly the problem persists. One more observation, this time when I right mouse click and try to open the folder, it actually said not enough memory to open the folder, need to close some programs.

    I went to the task manager and looked at the memory usage, it's not even close to running out of memory, not even half of my 8G ram.
  17. Aug 30, 2015 #16
    This is why you should run your hardware diagnostic to make sure there's nothing wrong with your hardware. Google "Windows memory test" and follow the directions on the Microsoft website.
  18. Aug 30, 2015 #17
    I follow the instruction to check the memory using Start manu, looks good.

    What's next?

  19. Sep 1, 2015 #18
    It happened again. I was waiting for it to fail to run the memory test and check the hardware. But The computer doesn't listen to me anymore, I cannot do anything until I reset. Usually it needs push and hold the power button to turn it off and then push to turn it on again.

    It is not the mouse that is not working, it just won't open program and folders. I tried switching USB ports already.

    I did ran the memory test and it passed while it was working, so it really did not tell me anything. Is it time to contact Lenovo?

  20. Sep 1, 2015 #19
    Certainly you have F keys on your laptop. You should definitely run the hardware diagnostic on bootup by pressing f12 until the correct screen pops up and selecting hardware diagnostic.
  21. Sep 1, 2015 #20
    Yes, I found it, it's just very small at the bottom of the keys

    I am running all the test that's available. I am doing the memory bit fade test that takes 3 hours. I have to use an old laptop right now. All the other except the memory test passed so far, I'll report back on the memory test in a few hours.

  22. Sep 1, 2015 #21
    I just finished running every single test on the diagnostic page upon start up by tapping F12. Took me all this time non stop to finish it. Everything passed!!! What else can I do?

    Seem like it's software problem now. question is how can I reverse back to say July 1 as I can only go back to Aug 22 which I think I had the problem already.

    Any other advice is appreciated.

  23. Sep 1, 2015 #22
    Hmm. Try this: http://windows.microsoft.com/en-us/windows-vista/check-your-hard-disk-for-errors

    I still suspect it could be a hardware problem, and following those steps will allow your computer to attempt to fix that. I worked in IT for a couple of summers, and often when things start to get slow and programs stop responding (does it tell you the programs aren't responding?), it's because of the hard drive.

    You could also look in detail in the task manager and see what kind of programs are running in the background.
  24. Sep 2, 2015 #23
    Thanks, I'll try that right away.

    I just want to response to you that the computer is very fast. Even when I cannot open the folder or program, I can always get on the internet and do everything else. It just got stuck when I try to open a folder. But at the same time, I can do other things and the computer won't miss a beat.

    I am going to try your site. I'll be back.

  25. Sep 2, 2015 #24
    I ran the disk check. I can only run "Scan for and attempt recovery of bad sectors". It passed the test.

    I cannot run "Automatically fix file system errors". It said it cannot perform this when the disk is in use.

    Wow, I am really getting worry now. Should I start calling Lenovo?
    Last edited: Sep 2, 2015
  26. Sep 2, 2015 #25
    You can set it to run when you start up the computer (it can't work on the hard drive if it's in use).

    Is it one folder in particular, or any folder?
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